Hi there and welcome
Can you tell me please which version of windows you are using?
Which email program you are using?
And when this problem started?
ok, outlook.com is a website.
If you click this link can you then sign in?
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
they say the password ***** ***** can you recheck it please
The password ***** ***** please double check it, you are not connecting to me so you do not need my ID.
still says incorrect, and I have other customers on it now so I know its ok.
Can you restart your computer and try again please?
yes it is
OK, and the new password *****?
possibly as still it says incorrect password
Remove the power cable, hold the power button for 60 seconds then release which forces the shutdown
Then connect the charger and then start it please.
Maybe this is easier for you
Click this link click I agree and run the file