Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is your computer operating system?
What is your email domain? ([email protected])
You have requested Secure Remote Assistance. Please use this link and accept the agreement. Then download, run, and install the remote software from Elsinore to start the session:
Please let me know when you have done this. I cannot contact you by phone unless you have a viber account.
You may have to go to Finder > Downloads and select the Elsinore file if it does not open automatically.
Okay. We are connected now.
Problem solved. I think it was a temporary outage on the email server. We has to logout and login again to get connection.
I am glad that I was able to resolve your problem. Next time it will not take so long. Have a great evening!