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Ask Joel Kalman Your Own Question

Joel Kalman
Joel Kalman, Office Software Specilaist
Category: Microsoft Office
Satisfied Customers: 572
Experience:  I am a self-employed computer specialist more than 10 years experience working with Microsoft Office computer software.
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I have just lost all my outlook files.

Resolved Question:

I have just lost all my outlook files .
Submitted: 6 months ago.
Category: Microsoft Office
Expert:  Joel Kalman replied 6 months ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is your computer operating system?

Customer: replied 6 months ago.
iMac
Customer: replied 6 months ago.
OSX El Capitan Version 10.11.5
Customer: replied 6 months ago.
Expert:  Joel Kalman replied 6 months ago.

You have requested Secure Remote Assistance. Please use this link and accept the agreement. Then download, run, and install the remote software from Elsinore to start the session:

http://www.justanswer.com/remotedesktop/join.aspx?Session=5d2d8036-859b-4ac2-ab7f-bb02fafd4d4f&Type=Java

Expert:  Joel Kalman replied 6 months ago.

Please let me know when you have done this. I cannot contact you by phone unless you have a viber account.

Expert:  Joel Kalman replied 6 months ago.

You may have to go to Finder > Downloads and select the Elsinore file if it does not open automatically.

Customer: replied 6 months ago.
It took some time as I had to download a Java file
Expert:  Joel Kalman replied 6 months ago.

Okay. We are connected now.

Customer: replied 6 months ago.
OK, not the first time I have used remote acccess
Expert:  Joel Kalman replied 6 months ago.

Problem solved. I think it was a temporary outage on the email server. We has to logout and login again to get connection.

Expert:  Joel Kalman replied 6 months ago.

I am glad that I was able to resolve your problem. Next time it will not take so long. Have a great evening!

Joel

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