Can you please tell me the problem this time?
Yes, I can still help. Can you please describe what problem are you having this time? Is Windows Live Mail not opening?
If you are ready for a remote session, please use these steps:
1. Please click on this link:http://www.justanswer.com/remotedesktop/join.aspx?Session=721ab537-5053-4f3f-a2d4-4a8fe4824c41
2. In that page, please click on the green I Agree button3. Then download the remote tool when prompted.4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.
Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.
How is it going? Were you able to download the remote tool using the steps I gave you?
After downloading the remote tool, which is named Elsinore.ScreenConnect.Client, please double click on it to run it and join me in the remote session. I am waiting for you there.