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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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Microsoft live mail continuing problem

Customer Question

Microsoft live mail continuing problem
Submitted: 1 year ago.
Category: Microsoft
Expert:  Jess M. replied 1 year ago.

Hi Betty,

Can you please tell me the problem this time?

Customer: replied 1 year ago.
I am still having trouble, hope you help
Expert:  Jess M. replied 1 year ago.

Yes, I can still help. Can you please describe what problem are you having this time? Is Windows Live Mail not opening?

Expert:  Jess M. replied 1 year ago.

Betty,

If you are ready for a remote session, please use these steps:

1. Please click on this link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=721ab537-5053-4f3f-a2d4-4a8fe4824c41

2. In that page, please click on the green I Agree button
3. Then download the remote tool when prompted.
4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.

Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.

Best regards,
Jess

Expert:  Jess M. replied 1 year ago.

Betty,

How is it going? Were you able to download the remote tool using the steps I gave you?

Expert:  Jess M. replied 1 year ago.

After downloading the remote tool, which is named Elsinore.ScreenConnect.Client, please double click on it to run it and join me in the remote session. I am waiting for you there.