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Jess M.
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 6591
Experience:  Computer Software Specialist for more than 10 years
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I have received an E mail purporting to come from Microsoft

Resolved Question:

I have received an E mail purporting to come from Microsoft saying they have detected unusual activity on my E mail. I have seen there is an access attempt on 18/7 @12.18 from Moldova and I know nothing about it. I cannot reconnect and need help please. My telephone numbe is 01372 452739
Submitted: 10 months ago.
Category: Microsoft Office
Expert:  Jess M. replied 10 months ago.

Hi Christopher, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you still able to access your email account now?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 6591
Experience: Computer Software Specialist for more than 10 years
Jess M. and other Microsoft Office Specialists are ready to help you
Customer: replied 10 months ago.
No I cannot access E mail.
Expert:  Jess M. replied 10 months ago.

Christopher,

Thank you for accepting my additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session. These steps are intended for users with Windows computers. If you are using a Mac, please reply to me and let me know so that I can send you the procedures for Mac.

1. Please click on this link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=7a25b0a4-a64a-4948-b3a3-f8cc9eb6e05a

2. In that page, please click on the green I Agree button
3. Then download the remote tool when prompted.
4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.

Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.

Best regards,
Jess

Expert:  Jess M. replied 10 months ago.

Hi Christopher,

How is it going? Were you able to download the remote tool using the procedures I gave you? If yes, please double click on the downloaded file to run it and join me in the session.

The tool only works for Windows computers. If you are using a Mac or a smartphone, please tell me so that I can send you another procedures.

I am waiting for you in the remote session.

Best regards,

Jess

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