Hi David, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using a Windows computer? What version of Excel are you using?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. Is this sorting problem happening in a specific file? Or on all excel files that you are working on?
Thank you for writing back with that information.
I believe the problem is with your MS Excel program, not on the file. Please boot your Mac computer in Safe Mode, and then test if your Excel sorting problem is gone. Here are the steps in booting into Safe Mode:
When you are in Safe Mode, please test your Excel if sorting problem is gone.
Keep me posted with your results so that I can assist you further.
Thank you for using our Secure Remote Assistance service. Are you available for a remote session now? Or will it be 3 hours from now?
Please let me know so that I can send you the procedures to join me in the remote session.
Yes, you can use your computer now and we can just do the remote session at 3 oclock your time. And yes, after fixing the problem, I can tell you what caused the problem so that it can be prevented to re-occur in the future.
I will just send the procedures later (3 oclock your time) when you are possibly ready for the remote session.
Thank you very much.
Thank you for writing back. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session.
1. Please click on this link:http://www.justanswer.com/remotedesktop/join.aspx?Session=d3105402-b115-45b7-b9b7-053967da9343
2. In that page, please click on the green I Agree button3. Then download the remote tool when prompted.4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.
Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.