Hi there and welcome
Can you tell me the exact message you get when you try to sign in please?
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
whats the email address with the issue?
do you have access to your phone ending in 23?
If so, what is the last 4 digits?
you are getting called with a code, give me the code they tell you here
thanks, ***** ***** ***** been changed to
Please use this to sign in
yes thats the one to use