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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 38512
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I cannot ope a microsoft account. my password is rejected

Resolved Question:

I cannot ope a microsoft account. my password is rejected every time
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me the exact message you get when you try to sign in please?

Richard and 2 other Microsoft Specialists are ready to help you
Expert:  Richard replied 1 year ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
oops something went wrong.Someone has entered an incorrect password for this account too many times. To help protect you you're temporily locked out of your account-try again
Expert:  Richard replied 1 year ago.

whats the email address with the issue?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.

do you have access to your phone ending in 23?

If so, what is the last 4 digits?

Customer: replied 1 year ago.
4523
Expert:  Richard replied 1 year ago.

you are getting called with a code, give me the code they tell you here

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.

thanks, ***** ***** ***** been changed to

richieja16

Please use this to sign in

Customer: replied 1 year ago.
richieja16
Expert:  Richard replied 1 year ago.

yes thats the one to use

Customer: replied 1 year ago.
o.k.