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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36606
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I cannot ope a microsoft account. my password is rejected

Resolved Question:

I cannot ope a microsoft account. my password is rejected every time
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me the exact message you get when you try to sign in please?

Richard and other Microsoft Specialists are ready to help you
Expert:  Richard replied 1 year ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
oops something went wrong.Someone has entered an incorrect password for this account too many times. To help protect you you're temporily locked out of your account-try again
Expert:  Richard replied 1 year ago.

whats the email address with the issue?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.

do you have access to your phone ending in 23?

If so, what is the last 4 digits?

Customer: replied 1 year ago.
4523
Expert:  Richard replied 1 year ago.

you are getting called with a code, give me the code they tell you here

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.

thanks, ***** ***** ***** been changed to

richieja16

Please use this to sign in

Customer: replied 1 year ago.
richieja16
Expert:  Richard replied 1 year ago.

yes thats the one to use

Customer: replied 1 year ago.
o.k.