Hi there and welcome Dawn
Can you tell me please for which email service this is for? EG: Hotmail, Yahoo, Gmail?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Only if you want me to connect to your computer and fix this for you, else we continue here via messaging with no additional charge
yes that is very possible as they are doing this at the moment for all users
How long has it been for you?
Ok, ill mark this question to remain open, so any issues at all Dawn, let me know here
If you would like any additional information or assistance, please do not hesitate to let me know.
And please take a second to rate my service for now by clicking one of the stars at the top of the screen then submit.