Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi Daniel. My name is***** you for your question and the opportunity to assist.
On the sign-in screen is it showing your *****@******.***
A text message was just sent to your phone containing a reset code. Please open the text message
and send me the code.
Ignore the pop-up message. It's system-generated. This won't cost any extra.
Send me the code please as it's time sensitive and expires if not used.
Thank you. You're new password *****: Promenade11
Before logging in to your new computer it is very important that your computer has an internet connection
before you try to log in as your password ***** ***** over the internet on a Microsoft server. In Windows 10 there are three icons in the lower right area of the screen.
The leftmost of those is your network icon. Plug your network cable in to the new
computer and restart it. Once it comes up to the login screen hover your mouse cursor over the network icon.
You should see a pop up that says your are connected.
Then enter your password ***** log in.
Once logged in, open your email. You should see messages from JustAnswer. Open the latest one
and click the View your Answer box and it should return you to this page.
I was under the impression that the computer was connecting to the internet via network cable.
Is it connected to the internet. You can click this link: http://account.live.com/
and verify the password *****
Is the machine telling you that it is connected to the internet?
Then we'll need to reset the PC and you can start over.
The rightmost of the 3 icon in the lower right of the screen is the Power icon.
On your keyboard:
While holding down the Shift key left click the Power icon and select Restart.
Release the Shift key when you see "Please Wait"
The next page should be titled "Choose an Option"
click Reset this PC
click Remove Everything
click Just Remove Files
and reset the PC.
It will reload Windows and
you'll be able to start fresh.
Hi Daniel. Has the reset started?
You selected the Keep my Files option (that option will ask for a password)
Please repeat the procedure and select Remove Everything.
What is the brand and model of your new computer?
Thank you. Please try the reset once more and let me know.
What percentage is the reset at now, Daniel?
That's 37% of the first of 3 steps.
While you are waiting for that to complete, go here: https://account.microsoft.com/about
click the blue Sign In box
enter your***@******.*** email address
and Promenade11 password.
Once logged in, on the left side of the page click Change Password *****
change the password ***** something of your liking.
Delete the old address and type in your new address and password.
Do you see your name in the top right corner of the screen?
What about this link: http://account.live.com/
We'll deal with that later. How far along is the reset?
It is imperative that the computer have an Internet
Connection when you set it up.
Use your new outlook.com email
address and password
Hi Daniel. Is the new laptop all set up now?