Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is ***** ***** I will be assisting you today. Can you tell me the name of the email service provider, like Gmail, Yahoo etc. ?
Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.It looks like the previous Expert is not available any more. I can continue assisting you. Let me know if the problem is regarding a Hotmail account or from another e-mail provider?I am awaiting your reply.Thanks,IT Miro
Thanks for the update!
Please visit this web address:
Enter your live.co.uk e-mail address and the password. Let me know if you can sign in, or you get an error message.
In that case, you probably need to verify the account to enable sending.
Please type your e-mail address here so that I can check for available verification methods.
You can verify your account by sending a security code to the associated phone number ending in 87.
Is that your phone number and can you receive a text message there?
I can assist you with verification. Is your husband's phone turned on now so that I can request a new security code?
I will now request a new security code. Please type here the last 4 digits of the associated phone number.
Thanks! I have requested a new security code to be sent to the phone number ending in 8387. Once you have received it, please type it here to me. I will then attempt to verify the account.
The code seems to be correct, but has expired since it was requested yesterday. A new code needs to be requested. I can do that now. Will you be able to send it to me as soon as you get it?
OK, requesting a new one now. Please type it here as soon as you get it.
Oh, it reports that this one has expired as well. It looks like we need to be faster.
I will now request a new one.
Sorry, but this one has expired as well.
It is possible for you to type the code here immediately when you receive it? It looks like we only have a 10-minute window. After that, the code expires and a new one needs to be requested.
Let me know if you received a new code.
Good news!This new code worked and I was able to unblock the account and reset the password!A new password *****: recovered2016Once you have signed in, you can change the password ***** going to this web address:
If there is anything else I can help you with, let me know.Regards,IT Miro
Are you trying to send e-mails using the web browser (web mail interface), or using an e-mail program such as Microsoft Outlook or Windows Live Mail?
Please send a test e-mail to yourself. Let me know if you received it.
I believe the account itself is fine, but something could be wrong with Windows Live Mail. To test the account, please exit Windows Live Mail and open a web browser and go to this address (or just click on the link below):
Sign in to your e-mail account using the latest password. Check if you can see the e-mails there, and also, check if you can send a new e-mail, for example to yourself.
Let me know if both sending and receiving work there.
Have you got a chance to access the web mail interface (http://www.hotmail.com/) to check if you can send and receive e-mails from there?
I am very sorry to see the problem is still there. In order for me to help you solve it faster and more efficiently, I suggest we establish a secure remote session so that I can check the problem on your computer and help you directly.
Let me know if you would like that, and when is the best time for you.
Hello!Let me know if you were able to receive my last message.
Hello!Let me know if you were able to receive my messages.
Hello again! Thanks for the update!
I sent you several messages asking if you still required assistance.
You can open a new account, but that means you won't have access to your old e-mails and contacts stored in your old account. To confirm, your iPhone won't accept any of the accounts - neither the old and the new one?
Yes, that's quite strange. Please check the current e-mail settings on both your computer and iPhone.
On your computer:
1. Start Windows Live Mail
2. On the left, locate your e-mail account, right-click it and select Properties
3. Click on the Servers tab
Let me know what it says for the Outgoing mail (SMTP) box. Also, let me know if the "My server requires authentication" check-box on the bottom is checked?
On your iPhone:
1. Go to the home screen and tap on Settings
2. Scroll to select Mail, Contacts, Calendars
3. Tap on your e-mail account
4. Tap on your e-mail address on the top
Let me know what it says for SMTP located in the OUTGOING MAIL SERVER section?
Hello again!Did you receive my last message describing how to check for the current e-mail settings on both your computer and iPhone?
Let me know,
Sure, whenever you are ready, follow the instructions I sent you and let me know the results.
Hello again, Janet!
I am very glad your e-mail account is finally fully working! Leave the current settings as they are and you are all set!
In case you require any other assistance, let me know.
Before you leave, please take a moment to rate my assistance by clicking on the stars located in the upper right corner of the page.Thanks,IT Miro