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jhannell
jhannell, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I am logged out of my email address and now it won't let me

Resolved Question:

hello, i am logged out of my email address and now it won't let me log back in what do i do ?
Submitted: 10 months ago.
Category: Microsoft Office
Expert:  jhannell replied 10 months ago.

Hello sir/madam, I would like to help you, please let me know when you are ready.

jhannell, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 8480
Experience: Experience in Windows environment. ASP, Visual Basic, Ajax
jhannell and 6 other Microsoft Office Specialists are ready to help you
Customer: replied 10 months ago.
i am ready
Expert:  jhannell replied 10 months ago.

hi, what is the email address you are having problems with?

Expert:  jhannell replied 10 months ago.

can you please click the link below and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.
link: http://tiny.cc/z5lvcx

Customer: replied 10 months ago.
Expert:  jhannell replied 10 months ago.

do you remember your password?when you try to login, what happens? do you see an error message?

Customer: replied 10 months ago.
when i log in it signs in but it says 'it looks like someone else might be using your account'
but no one else uses the account but me.
Customer: replied 10 months ago.
i use this email for everything Facebook, instagram, snapchat everything
Expert:  jhannell replied 10 months ago.

let's go step by step and fix it, can you try to login now. when you see that "it looks like someone else might be using your account'" page, please let me know

Customer: replied 10 months ago.
ok i clicked on 'next' and it asks me how id like to receive my security code. via email or an old phone number that i had. but the doesn't exist and also the phone number
Expert:  jhannell replied 10 months ago.

you don't have Access to your email either?

Customer: replied 10 months ago.
the email it says is ************ which was years ago but when i try log int that email it says it doesn't exist anymore because that was my sisters old email.
Expert:  jhannell replied 10 months ago.

is your sister able to login to that email address?

Customer: replied 10 months ago.
no she has a new email address. we tried logging into to her old one yesterday but it doesn't exist anymore
Expert:  jhannell replied 10 months ago.

can your sister answer this question?
(Best childhood friend)

Customer: replied 10 months ago.
let me call her and ask her
Expert:  jhannell replied 10 months ago.

waiting

Customer: replied 10 months ago.
cansel
Expert:  jhannell replied 10 months ago.

it didn't work, is there other friend?

Customer: replied 10 months ago.
latifa ?
Expert:  jhannell replied 10 months ago.

it didn't work either, is there another?

Expert:  jhannell replied 10 months ago.

it must match the answer on file linked to the email

Customer: replied 10 months ago.
she said it should either be cansel latifa or amy
Customer: replied 10 months ago.
this email was made years ago
Customer: replied 10 months ago.
jahaj is my sir name
Expert:  jhannell replied 10 months ago.

i noticed that this email address still exist. we could login if we know the password. do you remember the password ***** that email address? if yes, can you try to login from:
https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=12&ct=1469354201&rver=6.4.6456.0&wp=MBI_SSL_SHARED&wreply=https:%2F%2Fmail.live.com%2Fdefault.aspx%3Frru%3Dinbox&lc=1033&id=64855&mkt=en-us&cbcxt=mai

Expert:  jhannell replied 10 months ago.

if that does not work, please let me know

Customer: replied 10 months ago.
thats the email i need the password ***** ***** but it then says someone may be also using the account
Expert:  jhannell replied 10 months ago.

checking

Customer: replied 10 months ago.
ok..
Customer: replied 10 months ago.
anything ?
Expert:  jhannell replied 10 months ago.

checking

Expert:  jhannell replied 10 months ago.

can you answer this question?
(Mother's birthplace)

Customer: replied 10 months ago.
bajram curr ?
Expert:  jhannell replied 10 months ago.

it didn't work, is there another?

Customer: replied 10 months ago.
tropoj or tropoja
Expert:  jhannell replied 10 months ago.

checking

Customer: replied 10 months ago.
i use that email address on every app
Expert:  jhannell replied 10 months ago.

did you fill out the form and submit it to Microsoft? if no, we can do it now. so they can send you a new reset-link so we can reset your password ***** you can login again

Customer: replied 10 months ago.
i have but the say that the information i provided was not sufficient for us to validate your account ownership
Expert:  jhannell replied 10 months ago.

by the way, was the old email *****@******.*** ?

Customer: replied 10 months ago.
Customer: replied 10 months ago.
Expert:  jhannell replied 10 months ago.

was your mobile phone linked to your email address? (*****@******.***) if yes, we can try to login with phone number

Customer: replied 10 months ago.
but the mobile number is ***** i don't have that number anymore
Expert:  jhannell replied 10 months ago.

what was the last time you were able to login to your email properly?

Expert:  jhannell replied 10 months ago.

(without getting this "It looks like someone else might be using your account" message)

Customer: replied 10 months ago.
its been a very long time, i honestly can't remember because I've made a new email address. its been about 2 years
Expert:  jhannell replied 10 months ago.

what was the last time you were able to login to your **************** ?

Customer: replied 10 months ago.
around 2 years ago my inbox is full.
Customer: replied 10 months ago.
you can check my emails ************** this woman sent me emails regarding to football in america that i was taking part in
Customer: replied 10 months ago.
i have also done eden hazard shoot which you will find in my emails.
Customer: replied 10 months ago.
can't you see that i use that email to everything
Expert:  jhannell replied 10 months ago.

checking

Customer: replied 10 months ago.
anything
Customer: replied 10 months ago.
emailed me regarding football
Customer: replied 10 months ago.
are you logged on ?
Expert:  jhannell replied 10 months ago.

sorry for delay, still checking

Customer: replied 10 months ago.
no problem
Expert:  jhannell replied 10 months ago.

let's try to submit the form again

Customer: replied 10 months ago.
ok shall i do it or shall just give you the information
Expert:  jhannell replied 10 months ago.

let's go step by step

Expert:  jhannell replied 10 months ago.

what is first, last name, birth date

Customer: replied 10 months ago.
ari
jahaj
18.03.1996
Expert:  jhannell replied 10 months ago.

Country/region where you created your account
mother's birthplace

Customer: replied 10 months ago.
united kingdom england
birth is either tropoj or tropoja
Expert:  jhannell replied 10 months ago.

is it england, scotland or wales? also do you know the postal code?

Customer: replied 10 months ago.
england and postcode se13 7pd
Expert:  jhannell replied 10 months ago.

do you have Xbox? (linked to your geni2009 hotmail account)

Expert:  jhannell replied 10 months ago.

have you ever purchased anything from Microsoft (using your geni2009 Hotmail account) using your credit card?

Customer: replied 10 months ago.
i used to have xbox and i used to buy fifa ultimate team packs but i can't remember if it was with that email or my sisters
Expert:  jhannell replied 10 months ago.

do you rememer some of the email addresses you have recently sent emails to?

Customer: replied 10 months ago.
this is the only email i remember last emailing.
Customer: replied 10 months ago.
i used to get a lot of emails from firstpointusa
Expert:  jhannell replied 10 months ago.

do you remember the subject of the message? (or part of the subject)

Customer: replied 10 months ago.
it was about cv ?
Expert:  jhannell replied 10 months ago.

i sent the form to Microsoft, we need to wait for them to send us a reset-link so we can set a new password ***** your account

Customer: replied 10 months ago.
i received emails from ************ about football nutrition, how to take on defenders.
i should also have emails from sixth form sedgehill sixthform
Expert:  jhannell replied 10 months ago.

can you add this page to your favorites /bookmarks now and Access it later? i will send you a message when we have the link

Customer: replied 10 months ago.
our chat ?
Customer: replied 10 months ago.
i don't know how to add this page to favourites. I'm not good with technology
Customer: replied 10 months ago.
sorry I've done it
Expert:  jhannell replied 10 months ago.

i sent the form to Microsoft, now we need to wait for them to send us the link. this may take up to 24 hours. when we receive the link, i will send you a message here.

Customer: replied 10 months ago.
will the chat still be here later on ?
Customer: replied 10 months ago.
will you definetly be online ?
Expert:  jhannell replied 10 months ago.

yes, this page will not be lost. i will be here anytime

Customer: replied 10 months ago.
ok please as soon as they get back to you send me a message
Expert:  jhannell replied 10 months ago.

i will be here anytime and i will inform you about it

Customer: replied 10 months ago.
jerry i remember when i had my xbox i didn't use ************** so i don't think I've bought anything from that account
Customer: replied 10 months ago.
geni_2009*
Expert:  jhannell replied 10 months ago.

ok, no problem, that question was filled out as "I don't have XBox"

Customer: replied 10 months ago.
ok thank you
Expert:  jhannell replied 10 months ago.

you are welcome

Customer: replied 10 months ago.
jerry my email address is linked to my apple ID if that helps ?
Customer: replied 10 months ago.
I've bought the dvla theory app and 8ball pool cash ?
Expert:  jhannell replied 10 months ago.

unfortunately it will not work, as Apple and Microsoft services are not linked to each other

Customer: replied 10 months ago.
no I'm saying i should of got emails from apple about them
Customer: replied 10 months ago.
are you able to get into my email address ?
Expert:  jhannell replied 10 months ago.

unfortunately no, we need to wait until we receive the link from microsoft

Customer: replied 10 months ago.
any news on the email password
Customer: replied 10 months ago.
hello are you there ?

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