Hello sir/madam, I would like to help you, please let me know when you are ready.
hi, what is the email address you are having problems with?
can you please click the link below and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.link: http://tiny.cc/z5lvcx
do you remember your password?when you try to login, what happens? do you see an error message?
let's go step by step and fix it, can you try to login now. when you see that "it looks like someone else might be using your account'" page, please let me know
you don't have Access to your email either?
is your sister able to login to that email address?
can your sister answer this question?(Best childhood friend)
it didn't work, is there other friend?
it didn't work either, is there another?
it must match the answer on file linked to the email
i noticed that this email address still exist. we could login if we know the password. do you remember the password ***** that email address? if yes, can you try to login from:https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=12&ct=1469354201&rver=6.4.6456.0&wp=MBI_SSL_SHARED&wreply=https:%2F%2Fmail.live.com%2Fdefault.aspx%3Frru%3Dinbox&lc=1033&id=64855&mkt=en-us&cbcxt=mai
if that does not work, please let me know
can you answer this question?(Mother's birthplace)
it didn't work, is there another?
did you fill out the form and submit it to Microsoft? if no, we can do it now. so they can send you a new reset-link so we can reset your password ***** you can login again
by the way, was the old email *****@******.*** ?
was your mobile phone linked to your email address? (*****@******.***) if yes, we can try to login with phone number
what was the last time you were able to login to your email properly?
(without getting this "It looks like someone else might be using your account" message)
what was the last time you were able to login to your **************** ?
sorry for delay, still checking
let's try to submit the form again
let's go step by step
what is first, last name, birth date
Country/region where you created your accountmother's birthplace
is it england, scotland or wales? also do you know the postal code?
do you have Xbox? (linked to your geni2009 hotmail account)
have you ever purchased anything from Microsoft (using your geni2009 Hotmail account) using your credit card?
do you rememer some of the email addresses you have recently sent emails to?
do you remember the subject of the message? (or part of the subject)
i sent the form to Microsoft, we need to wait for them to send us a reset-link so we can set a new password ***** your account
can you add this page to your favorites /bookmarks now and Access it later? i will send you a message when we have the link
i sent the form to Microsoft, now we need to wait for them to send us the link. this may take up to 24 hours. when we receive the link, i will send you a message here.
yes, this page will not be lost. i will be here anytime
i will be here anytime and i will inform you about it
ok, no problem, that question was filled out as "I don't have XBox"
you are welcome
unfortunately it will not work, as Apple and Microsoft services are not linked to each other
unfortunately no, we need to wait until we receive the link from microsoft