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jhannell
jhannell, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I am logged out of my email address and now it won't let me

Resolved Question:

hello, i am logged out of my email address and now it won't let me log back in what do i do ?
Submitted: 1 year ago.
Category: Microsoft
Expert:  jhannell replied 1 year ago.

Hello sir/madam, I would like to help you, please let me know when you are ready.

jhannell and 4 other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
i am ready
Expert:  jhannell replied 1 year ago.

hi, what is the email address you are having problems with?

Expert:  jhannell replied 1 year ago.

can you please click the link below and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.
link: http://tiny.cc/z5lvcx

Customer: replied 1 year ago.
Expert:  jhannell replied 1 year ago.

do you remember your password?when you try to login, what happens? do you see an error message?

Customer: replied 1 year ago.
when i log in it signs in but it says 'it looks like someone else might be using your account'
but no one else uses the account but me.
Customer: replied 1 year ago.
i use this email for everything Facebook, instagram, snapchat everything
Expert:  jhannell replied 1 year ago.

let's go step by step and fix it, can you try to login now. when you see that "it looks like someone else might be using your account'" page, please let me know

Customer: replied 1 year ago.
ok i clicked on 'next' and it asks me how id like to receive my security code. via email or an old phone number that i had. but the doesn't exist and also the phone number
Expert:  jhannell replied 1 year ago.

you don't have Access to your email either?

Customer: replied 1 year ago.
the email it says is ************ which was years ago but when i try log int that email it says it doesn't exist anymore because that was my sisters old email.
Expert:  jhannell replied 1 year ago.

is your sister able to login to that email address?

Customer: replied 1 year ago.
no she has a new email address. we tried logging into to her old one yesterday but it doesn't exist anymore
Expert:  jhannell replied 1 year ago.

can your sister answer this question?
(Best childhood friend)

Customer: replied 1 year ago.
let me call her and ask her
Expert:  jhannell replied 1 year ago.

waiting

Customer: replied 1 year ago.
cansel
Expert:  jhannell replied 1 year ago.

it didn't work, is there other friend?

Customer: replied 1 year ago.
latifa ?
Expert:  jhannell replied 1 year ago.

it didn't work either, is there another?

Expert:  jhannell replied 1 year ago.

it must match the answer on file linked to the email

Customer: replied 1 year ago.
she said it should either be cansel latifa or amy
Customer: replied 1 year ago.
this email was made years ago
Customer: replied 1 year ago.
jahaj is my sir name
Expert:  jhannell replied 1 year ago.

i noticed that this email address still exist. we could login if we know the password. do you remember the password ***** that email address? if yes, can you try to login from:
https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=12&ct=1469354201&rver=6.4.6456.0&wp=MBI_SSL_SHARED&wreply=https:%2F%2Fmail.live.com%2Fdefault.aspx%3Frru%3Dinbox&lc=1033&id=64855&mkt=en-us&cbcxt=mai

Expert:  jhannell replied 1 year ago.

if that does not work, please let me know

Customer: replied 1 year ago.
thats the email i need the password ***** ***** but it then says someone may be also using the account
Expert:  jhannell replied 1 year ago.

checking

Customer: replied 1 year ago.
ok..
Customer: replied 1 year ago.
anything ?
Expert:  jhannell replied 1 year ago.

checking

Expert:  jhannell replied 1 year ago.

can you answer this question?
(Mother's birthplace)

Customer: replied 1 year ago.
bajram curr ?
Expert:  jhannell replied 1 year ago.

it didn't work, is there another?

Customer: replied 1 year ago.
tropoj or tropoja
Expert:  jhannell replied 1 year ago.

checking

Customer: replied 1 year ago.
i use that email address on every app
Expert:  jhannell replied 1 year ago.

did you fill out the form and submit it to Microsoft? if no, we can do it now. so they can send you a new reset-link so we can reset your password ***** you can login again

Customer: replied 1 year ago.
i have but the say that the information i provided was not sufficient for us to validate your account ownership
Expert:  jhannell replied 1 year ago.

by the way, was the old email *****@******.*** ?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Expert:  jhannell replied 1 year ago.

was your mobile phone linked to your email address? (*****@******.***) if yes, we can try to login with phone number

Customer: replied 1 year ago.
but the mobile number is ***** i don't have that number anymore
Expert:  jhannell replied 1 year ago.

what was the last time you were able to login to your email properly?

Expert:  jhannell replied 1 year ago.

(without getting this "It looks like someone else might be using your account" message)

Customer: replied 1 year ago.
its been a very long time, i honestly can't remember because I've made a new email address. its been about 2 years
Expert:  jhannell replied 1 year ago.

what was the last time you were able to login to your **************** ?

Customer: replied 1 year ago.
around 2 years ago my inbox is full.
Customer: replied 1 year ago.
you can check my emails ************** this woman sent me emails regarding to football in america that i was taking part in
Customer: replied 1 year ago.
i have also done eden hazard shoot which you will find in my emails.
Customer: replied 1 year ago.
can't you see that i use that email to everything
Expert:  jhannell replied 1 year ago.

checking

Customer: replied 1 year ago.
anything
Customer: replied 1 year ago.
emailed me regarding football
Customer: replied 1 year ago.
are you logged on ?
Expert:  jhannell replied 1 year ago.

sorry for delay, still checking

Customer: replied 1 year ago.
no problem
Expert:  jhannell replied 1 year ago.

let's try to submit the form again

Customer: replied 1 year ago.
ok shall i do it or shall just give you the information
Expert:  jhannell replied 1 year ago.

let's go step by step

Expert:  jhannell replied 1 year ago.

what is first, last name, birth date

Customer: replied 1 year ago.
ari
jahaj
18.03.1996
Expert:  jhannell replied 1 year ago.

Country/region where you created your account
mother's birthplace

Customer: replied 1 year ago.
united kingdom england
birth is either tropoj or tropoja
Expert:  jhannell replied 1 year ago.

is it england, scotland or wales? also do you know the postal code?

Customer: replied 1 year ago.
england and postcode se13 7pd
Expert:  jhannell replied 1 year ago.

do you have Xbox? (linked to your geni2009 hotmail account)

Expert:  jhannell replied 1 year ago.

have you ever purchased anything from Microsoft (using your geni2009 Hotmail account) using your credit card?

Customer: replied 1 year ago.
i used to have xbox and i used to buy fifa ultimate team packs but i can't remember if it was with that email or my sisters
Expert:  jhannell replied 1 year ago.

do you rememer some of the email addresses you have recently sent emails to?

Customer: replied 1 year ago.
this is the only email i remember last emailing.
Customer: replied 1 year ago.
i used to get a lot of emails from firstpointusa
Expert:  jhannell replied 1 year ago.

do you remember the subject of the message? (or part of the subject)

Customer: replied 1 year ago.
it was about cv ?
Expert:  jhannell replied 1 year ago.

i sent the form to Microsoft, we need to wait for them to send us a reset-link so we can set a new password ***** your account

Customer: replied 1 year ago.
i received emails from ************ about football nutrition, how to take on defenders.
i should also have emails from sixth form sedgehill sixthform
Expert:  jhannell replied 1 year ago.

can you add this page to your favorites /bookmarks now and Access it later? i will send you a message when we have the link

Customer: replied 1 year ago.
our chat ?
Customer: replied 1 year ago.
i don't know how to add this page to favourites. I'm not good with technology
Customer: replied 1 year ago.
sorry I've done it
Expert:  jhannell replied 1 year ago.

i sent the form to Microsoft, now we need to wait for them to send us the link. this may take up to 24 hours. when we receive the link, i will send you a message here.

Customer: replied 1 year ago.
will the chat still be here later on ?
Customer: replied 1 year ago.
will you definetly be online ?
Expert:  jhannell replied 1 year ago.

yes, this page will not be lost. i will be here anytime

Customer: replied 1 year ago.
ok please as soon as they get back to you send me a message
Expert:  jhannell replied 1 year ago.

i will be here anytime and i will inform you about it

Customer: replied 1 year ago.
jerry i remember when i had my xbox i didn't use ************** so i don't think I've bought anything from that account
Customer: replied 1 year ago.
geni_2009*
Expert:  jhannell replied 1 year ago.

ok, no problem, that question was filled out as "I don't have XBox"

Customer: replied 1 year ago.
ok thank you
Expert:  jhannell replied 1 year ago.

you are welcome

Customer: replied 1 year ago.
jerry my email address is linked to my apple ID if that helps ?
Customer: replied 1 year ago.
I've bought the dvla theory app and 8ball pool cash ?
Expert:  jhannell replied 1 year ago.

unfortunately it will not work, as Apple and Microsoft services are not linked to each other

Customer: replied 1 year ago.
no I'm saying i should of got emails from apple about them
Customer: replied 1 year ago.
are you able to get into my email address ?
Expert:  jhannell replied 1 year ago.

unfortunately no, we need to wait until we receive the link from microsoft

Customer: replied 1 year ago.
any news on the email password
Customer: replied 1 year ago.
hello are you there ?