Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there Terry and welcome
Sorry to hear about the issues you're experiencing. You have to use the account that the purchase was made under.
What happens when you try to use the @outlook.com account?
Can you please return here to your question?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
I replied within a minute of your question so not really clear what you mean with the waiting as I never heard back from you.
I'll repeat the question I asked
ok, you have to use that outlook account, so use this when asked.
It will then be accepted.
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Then I ask please you are much more clearer on your responses.
You just replied
I tried to inform whoever that I wanted my outlook email address changed as I kept getting the wrong password.But I think I have found it now, so how shall we proceed
So if you found it, use it
If your having problems using it, explain the actual problem you now have in detail
Replying that nothing has been solved does nothing to help you here
Ok, then you need to reset the password, you can use my link below
Then once done, use the new password ***** the account
Let me know please how you go
first you need to reset the password as per my instructions, then you can try
the code ending in 22 is referring to your phone number
Do you still have the phone number?
It will, read carefully what it is asking you to do, it is asking for the last 4 digitis then it sends a code.
yes you include the 22, it works as my other customers have no issues with it, you need to explain in more detail what you have or allow me remote access too do this for you
ok, accept the proposal and I can then connect
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
ok, sorry but I did not understand the message you sent me.
I gave you a set of instructions to do.... you need to do the instructions, please take the time, read the instructions and complete them so I can connect
My instructions say nothing about a partner Id.
I will repeat the instructions, they are step by step
Go to www.teamviewer.com
password ***** have given is incorrect
looks like your computer crashed, does have a lot of issues and why the page keeps freezing.
Ill run the reset from here
What was the email address and last 4 digits?
yes, I needed to know as I do the reset here, what is the last 4 digits of the phone number
a code was text to your phone, please tell me it
password ***** ***** to