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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 40107
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I do not have my pop3 password and cannot receive emails

Resolved Question:

I do not have my pop3 password ***** cannot receive emails
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.

Hi there and welcome Doris

Can you tell me please for which email service this is for? eg: Hotmail, Gmail, Yahoo?

Customer: replied 1 year ago.
Microsoft Outlook emails
Expert:  Richard replied 1 year ago.

ok, thats the email program but I still need to know the email service it is connecting to please.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Richard and other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
I haven't a clue what I am supposed to be doing
Expert:  Richard replied 1 year ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
What happens no
Expert:  Richard replied 1 year ago.

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
There are lots of different sites under teamviewer
Expert:  Richard replied 1 year ago.

It is only one site, but you just need to do the instructions exactly as I listed out please.

Customer: replied 1 year ago.
OK
Customer: replied 1 year ago.
My computer is very old and very slow
Customer: replied 1 year ago.
I can't see the ID or password
Expert:  Richard replied 1 year ago.

You need to first do the instructions I gave you please to get the ID and Password

Customer: replied 1 year ago.
I am into teamviewer.com and have clicked on Download Teamviewer
Expert:  Richard replied 1 year ago.

good, continue with the instructions I gave which is to now run the file please.

Customer: replied 1 year ago.
Ok. But I still can't see an ID or password
Expert:  Richard replied 1 year ago.

you will once you complete the instructions

Customer: replied 1 year ago.
TeamViewer 11 is being installed - is that what should be happening?
Expert:  Richard replied 1 year ago.

yes

Customer: replied 1 year ago.
ID 772 407 088
Password *****
Customer: replied 1 year ago.
Sorry 3wg5s6
Customer: replied 1 year ago.
What is happening now?
Expert:  Richard replied 1 year ago.

connecting

Customer: replied 1 year ago.
Do I need to do anything
Expert:  Richard replied 1 year ago.

yes.. what I was asking you to do on the computer, but now you closed the program as I got disconnected

Customer: replied 1 year ago.
I didn't do anything it just started shutting down.
Expert:  Richard replied 1 year ago.

I think it was updating windows

But you need to call 0843(###) ###-####and have the password ***** there

Tell me when you have please

Customer: replied 1 year ago.
This is TalkTalks number is ***** right?
Expert:  Richard replied 1 year ago.

correct, they host your mail service and control the password

Customer: replied 1 year ago.
After waiting on the phone for ages TalkTalk tell me that I am not a customer!
Expert:  Richard replied 1 year ago.

I looked up the records and your email is hosted by them

Who then do you pay to service your email address?

Customer: replied 1 year ago.
Utility Warehouse
Expert:  Richard replied 1 year ago.

ok, they use Talktalk then, but you need to contact them to reset the password

Customer: replied 1 year ago.
OK. I have to go out now.