Hi there and welcome Doris
Can you tell me please for which email service this is for? eg: Hotmail, Gmail, Yahoo?
ok, thats the email program but I still need to know the email service it is connecting to please.
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
It is only one site, but you just need to do the instructions exactly as I listed out please.
You need to first do the instructions I gave you please to get the ID and Password
good, continue with the instructions I gave which is to now run the file please.
you will once you complete the instructions
yes.. what I was asking you to do on the computer, but now you closed the program as I got disconnected
I think it was updating windows
But you need to call 0843(###) ###-####and have the password ***** there
Tell me when you have please
correct, they host your mail service and control the password
I looked up the records and your email is hosted by them
Who then do you pay to service your email address?
ok, they use Talktalk then, but you need to contact them to reset the password