Hi there and welcome Denise
There can be issues when reverting back and data corruption that can occur so we will do the following.
Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.
A black window will open.
Type in it
press enter and when it has completed, type in
It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.
Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.
Then tell me please how it functions.
Did you run the second command? chkdsk /r
Did it say
the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n
Did you say Y ?
ok, though there is a space before the /
Can you redo that command please
There is a subscription available, you can check with customer service on***@******.*** if you signed up for it.
But test your computer now and tell me how it now runs please
I would of hoped that after a full day of support and getting a lot of problems solved, you would think a little better then me being a scam because I was not on yesterday... In all honesty I was pretty dissapointed to hear this from you about me...
Anyway, you're free of course to think about me anyway you wish..
For your problem
Click on Start; in the start search type regedit.exe and press Enter.
If you get a consent prompt, click on Yes.
Browse through the following location.
HKLM\SOFTWARE\Microsoft\Windows NT\Current Version\Schedule key and then delete its subkeys.
Save the changes and then exit out of the registry editor.
Then try to backup and tell me if you get the error.
Always be wary of what you see and believe on the internet Denise, I can find a bad and good story about everything
If you want to know truths you use this site.
And yes, some people have a bad experience and lots have a good one, its also dependent on the person, but you see overall we score very high and being on the internet for over 12 years, we wouldn't be here still if we didn't.
Your in the right area, HKLM is HK Local Machine, go there and you will then see software
yes thats correct, all things in that folder under Schedule key
ok.. as long as your following the instructions I gave you then there is nothing to be scared about...
Now restart the computer and try to make a backup
ok, download this tool please
Right click the file and select run as administrator
Run it, restart the computer and tell me if you can now backup please
you first need to save it, save it then right click on RepairTasks.exe
ok, its a zip file, right click it and select extract to, then extract it and you can right click the exe file
select open then and double click the exe file
You need to run the one called repair taks
Click Scan, then Repair when done
Can you restart the computer and run it again please
Your most welcome! and good to hear Denise!
Just remember to always give someone who spends considerable time with you, the benefit of the doubt over some strangers claims that they are wrong and deceitful ect..
If you would like any additional information or assistance, please do not hesitate to let me know.
And please take a second to rate my service by clicking one of the stars at the top of the screen then submit