Please hold down the Power button for 10 seconds until your computer powers off. Wait 1 minute then power back on your computer.
Do you still have the same issue after the soft reset?
If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.
That is correct -- If it does not work for some reason, please let me know and I can connect to your computer to fix the issue.