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Thank you for your question. I will do my best to assist you.
May i connect with you remotely to troubleshoot the issue directly? Thanks
I sent request for remote service. Please accept it then follow steps here to connect with me.
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I'm sorry about the issue. I'm another tech; I can help you with this. Is a small fee for remote support okay?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Please reply at the box below. Thank you,
Can you please go to the website below on the computer to connect remotely with me:
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
When going to that website on the computer, did you see the item called Elsinore.ScreenConnect.Client?
So you open / run that Elsinore... program, and nothing happens?
Sorry, please try this: On the computer, go to the website below:
, then there, download and install the TeamViewer program
, then tell me the ID and Password ***** in the TeamViewer program. Thank you,
Please tell me exactly what's showing on the screen. Thank you,
Yes, please proceed, and let me know what it shows next, thanks.
Please select option Basic installation and option Personal/Non_commercial use, then next
, then tell me the ID and Password ***** will show in the TeamViewer program. Thank you,
Connected with you on your computer. Thank you,
I have helped via remote support. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you very much,