How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet -MS Office Tech Your Own Question

Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft Office
Satisfied Customers: 35746
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
30037186
Type Your Microsoft Office Question Here...
Viet -MS Office Tech is online now

Can you help me, l cannot receive emails on my computer or

Resolved Question:

Hi can you help me, l cannot receive emails on my computer or my phone and l cannot access Facebook on my computer because l keep getting a message come up from Microsoft asking for my password, this was set up a very long time ago and l have forgotten what it is, Microsoft send me off in a different direction and tell me l will get a code to enter to enable me to reset my password, but l only have one email address so cannot receive it...help
Submitted: 5 months ago.
Category: Microsoft Office
Expert:  KamilAnwar1 replied 5 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 5 months ago.
that's fine .
Customer: replied 5 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  KamilAnwar1 replied 5 months ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 5 months ago.
please.
Expert:  KamilAnwar1 replied 5 months ago.

Please click accept offer to accept the request for remote.

Customer: replied 5 months ago.
I cannot afford £49, l have already paid the £29, if you cannot help me without exploiting more money then l will have to go somewhere else for help!
Expert:  KamilAnwar1 replied 5 months ago.

You can be assisted without remote via Instructions. I will opt out and open the question to other experts who may be able to assist without remoting in.

Expert:  Viet -MS Office Tech replied 5 months ago.

Hi,

I'm sorry about the issue. I'm another tech; I can help you with this. Is a small fee for remote support okay?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Customer: replied 5 months ago.
I have Windows 8on my computer, but l am conversing with you using my Kindle Fire which is not affected by the problems l have with the computer and my phone regards Ann.
Expert:  Viet -MS Office Tech replied 5 months ago.

Can you please go to the website below on the computer to connect remotely with me:

www.tinyurl.com/j63u7sm

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Customer: replied 5 months ago.
I pressed the open button but nothing has happened!
Expert:  Viet -MS Office Tech replied 5 months ago.

When going to that website on the computer, did you see the item called Elsinore.ScreenConnect.Client?

Customer: replied 5 months ago.
No it said Elisincore.IntercOnnect programme
Expert:  Viet -MS Office Tech replied 5 months ago.

So you open / run that Elsinore... program, and nothing happens?

Customer: replied 5 months ago.
that's right nothing happens
Expert:  Viet -MS Office Tech replied 5 months ago.

Sorry, please try this: On the computer, go to the website below:

www.TeamViewer.com

, then there, download and install the TeamViewer program

, then tell me the ID and Password ***** in the TeamViewer program. Thank you,

Customer: replied 5 months ago.
Ok now got a screen up asking what do you want to do now!
Expert:  Viet -MS Office Tech replied 5 months ago.

Please tell me exactly what's showing on the screen. Thank you,

Customer: replied 5 months ago.
Welcome to team viewer
How do you wish to proceed?
Expert:  Viet -MS Office Tech replied 5 months ago.

Yes, please proceed, and let me know what it shows next, thanks.

Customer: replied 5 months ago.
You can click on basic installation or click on installation to access this computer remotely (unattended) or run only.The next box says How do you want to use team viewer
Company/Commercial use
Personal/Non_commercial use
Both of the above what shall l click on!
Expert:  Viet -MS Office Tech replied 5 months ago.

Please select option Basic installation and option Personal/Non_commercial use, then next

, then tell me the ID and Password ***** will show in the TeamViewer program. Thank you,

Customer: replied 5 months ago.
Ok ID 799 344 684
Password *****
Expert:  Viet -MS Office Tech replied 5 months ago.

Connected with you on your computer. Thank you,

Expert:  Viet -MS Office Tech replied 5 months ago.

I have helped via remote support. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you very much,

Viet -MS Office Tech, Other
Category: Microsoft Office
Satisfied Customers: 35746
Experience: Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
Viet -MS Office Tech and 5 other Microsoft Office Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    233
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg KamilAnwar1's Avatar

    KamilAnwar1

    Office Specialist

    Satisfied Customers:

    119
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    111
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    110
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    56
    Bachelor's Degree in Information Technology, Microsoft Certified Professional