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Jess M.
Jess M., Computer Support Specialist
Category: Microsoft
Satisfied Customers: 6708
Experience:  Computer Software Specialist for more than 10 years
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Downloaded windows 10 reverted back to windows 7 as i could

Resolved Question:

Downloaded windows 10 reverted back to windows 7 as i could not open my e-mail account.
on trying to open my e=mail a box appeared saying it had been removed or renamed how do I get it back. o
Submitted: 11 months ago.
Category: Microsoft
Expert:  Jess M. replied 11 months ago.

Hi, my name is ***** ***** I'll be glad to assist you today.

Are you using MS Outlook 2013 to access your email in windows 7?

Jess M. and other Microsoft Specialists are ready to help you
Customer: replied 11 months ago.
I believe so
Expert:  Jess M. replied 11 months ago.

Hi Andy,

Thank you for using our additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session.

1. Please click on this link:
http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=68b78a9b-ea3a-4792-ba7f-45e0e3ce01e2

2. In that page, please click on the green I Agree button
3. Then download the remote tool when prompted.
4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.

Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.

Best regards,
Jess

Expert:  Jess M. replied 11 months ago.

Hi Andy,

Thank you for your patience. All issues were resolved through Secure Remote Assistance. Your Windows Live Mail is now working.

Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.

Best regards,
Jess

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