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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 5466
Experience:  Indept expertise on MS Office package
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I Connor connect to my Mail it's says Connor connect to

Customer Question

I Connor connect to my Mail it's says Connor connect to server
Submitted: 11 months ago.
Category: Microsoft
Expert:  michelleclive replied 11 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

What email service are you using?

michelleclive and 4 other Microsoft Specialists are ready to help you
Customer: replied 11 months ago.
Hotmail
Customer: replied 11 months ago.
G mail
Expert:  michelleclive replied 11 months ago.

its hotmail or Gmail?

Expert:  michelleclive replied 11 months ago.

I see you have requested an additional service for secure remote assistance. I have accepted your additional service offer and i will be assisting your with the remote assistance to solve the problem you have posted.

Expert:  michelleclive replied 11 months ago.

Click on the remote link and as it opens the page scroll down and click on the green button "I Agree" download and run Secure Remote Assistance
Allow it to install and let it be opened. I will be able to connect then.

Customer: replied 11 months ago.
It will not down load to the remote
Expert:  michelleclive replied 11 months ago.

your antivirus must be blocking allow it to run.

Customer: replied 11 months ago.
How can I do this as I am trying but nothing
Expert:  michelleclive replied 11 months ago.

let me send you a new remote link give me a minute

Expert:  michelleclive replied 11 months ago.

Try this.

Customer: replied 11 months ago.
I just see try this and there is nothing else
Expert:  michelleclive replied 11 months ago.
Expert:  michelleclive replied 11 months ago.

do you see click here now.

Expert:  michelleclive replied 11 months ago.

its in blue color.

Customer: replied 11 months ago.
I have bu it take me to uk cars
Expert:  michelleclive replied 11 months ago.

your system might be infected with adwares and spywares that could be the reason the link which i have sent is the remote desktop link.

Customer: replied 11 months ago.
what do I do now
Expert:  michelleclive replied 11 months ago.

open google type in adwcleaner and download and run that first it will remove the infections

Expert:  michelleclive replied 11 months ago.

Any problem following the scan utility let me know.

Customer: replied 11 months ago.
I am using hotmail
Expert:  michelleclive replied 11 months ago.

What is the problem you are facing with hotmail?

Customer: replied 11 months ago.
I cannot connect is says cannot to server
Expert:  michelleclive replied 11 months ago.

Are you using MS outlook or loggin on to your web browser ?

Customer: replied 11 months ago.
I am logging in on my icon but I can't log in via computer
Customer: replied 11 months ago.
I have tried to connect to Microsoft but it goes not accept my password
Expert:  michelleclive replied 11 months ago.

no problem you can reset your Microsoft account password.

https://account.live.com/password/reset

Expert:  michelleclive replied 11 months ago.

click on the link and follow the steps.

Expert:  michelleclive replied 11 months ago.

let me know if there is any problem following the Microsoft password *****

Customer: replied 11 months ago.
I have summit red some details and been told I will get me password ***** within the next 24 hours
Customer: replied 11 months ago.
My I cloud is not connected
Expert:  michelleclive replied 11 months ago.

you may have exceeded the maximum password ***** times that is why you got a 24hrs lock on your account.

Expert:  michelleclive replied 11 months ago.

we can try this after 24hrs to reset your Microsoft account.

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