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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 5703
Experience:  Indept expertise on MS Office package
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I Connor connect to my Mail it's says Connor connect to

Customer Question

I Connor connect to my Mail it's says Connor connect to server
Submitted: 1 year ago.
Category: Microsoft
Expert:  michelleclive replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

What email service are you using?

michelleclive and 2 other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
Hotmail
Customer: replied 1 year ago.
G mail
Expert:  michelleclive replied 1 year ago.

its hotmail or Gmail?

Expert:  michelleclive replied 1 year ago.

I see you have requested an additional service for secure remote assistance. I have accepted your additional service offer and i will be assisting your with the remote assistance to solve the problem you have posted.

Expert:  michelleclive replied 1 year ago.

Click on the remote link and as it opens the page scroll down and click on the green button "I Agree" download and run Secure Remote Assistance
Allow it to install and let it be opened. I will be able to connect then.

Customer: replied 1 year ago.
It will not down load to the remote
Expert:  michelleclive replied 1 year ago.

your antivirus must be blocking allow it to run.

Customer: replied 1 year ago.
How can I do this as I am trying but nothing
Expert:  michelleclive replied 1 year ago.

let me send you a new remote link give me a minute

Expert:  michelleclive replied 1 year ago.

Try this.

Customer: replied 1 year ago.
I just see try this and there is nothing else
Expert:  michelleclive replied 1 year ago.

do you see click here now.

Expert:  michelleclive replied 1 year ago.

its in blue color.

Customer: replied 1 year ago.
I have bu it take me to uk cars
Expert:  michelleclive replied 1 year ago.

your system might be infected with adwares and spywares that could be the reason the link which i have sent is the remote desktop link.

Customer: replied 1 year ago.
what do I do now
Expert:  michelleclive replied 1 year ago.

open google type in adwcleaner and download and run that first it will remove the infections

Expert:  michelleclive replied 1 year ago.

Any problem following the scan utility let me know.

Customer: replied 1 year ago.
I am using hotmail
Expert:  michelleclive replied 1 year ago.

What is the problem you are facing with hotmail?

Customer: replied 1 year ago.
I cannot connect is says cannot to server
Expert:  michelleclive replied 1 year ago.

Are you using MS outlook or loggin on to your web browser ?

Customer: replied 1 year ago.
I am logging in on my icon but I can't log in via computer
Customer: replied 1 year ago.
I have tried to connect to Microsoft but it goes not accept my password
Expert:  michelleclive replied 1 year ago.

no problem you can reset your Microsoft account password.

https://account.live.com/password/reset

Expert:  michelleclive replied 1 year ago.

click on the link and follow the steps.

Expert:  michelleclive replied 1 year ago.

let me know if there is any problem following the Microsoft password *****

Customer: replied 1 year ago.
I have summit red some details and been told I will get me password ***** within the next 24 hours
Customer: replied 1 year ago.
My I cloud is not connected
Expert:  michelleclive replied 1 year ago.

you may have exceeded the maximum password ***** times that is why you got a 24hrs lock on your account.

Expert:  michelleclive replied 1 year ago.

we can try this after 24hrs to reset your Microsoft account.