Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
What email service are you using?
its hotmail or Gmail?
I see you have requested an additional service for secure remote assistance. I have accepted your additional service offer and i will be assisting your with the remote assistance to solve the problem you have posted.
Click here to run secure remote assistance
Click on the remote link and as it opens the page scroll down and click on the green button "I Agree" download and run Secure Remote AssistanceAllow it to install and let it be opened. I will be able to connect then.
your antivirus must be blocking allow it to run.
let me send you a new remote link give me a minute
do you see click here now.
its in blue color.
your system might be infected with adwares and spywares that could be the reason the link which i have sent is the remote desktop link.
open google type in adwcleaner and download and run that first it will remove the infections
Any problem following the scan utility let me know.
What is the problem you are facing with hotmail?
Are you using MS outlook or loggin on to your web browser ?
Click here and login to hotmail
no problem you can reset your Microsoft account password.
click on the link and follow the steps.
let me know if there is any problem following the Microsoft password *****
you may have exceeded the maximum password ***** times that is why you got a 24hrs lock on your account.
we can try this after 24hrs to reset your Microsoft account.