How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask michelleclive Your Own Question

michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 5007
Experience:  Indept expertise on MS Office package
26798893
Type Your Microsoft Office Question Here...
michelleclive is online now

I Connor connect to my Mail it's says Connor connect to

Customer Question

I Connor connect to my Mail it's says Connor connect to server
Submitted: 8 months ago.
Category: Microsoft Office
Expert:  michelleclive replied 8 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

What email service are you using?

michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 5007
Experience: Indept expertise on MS Office package
michelleclive and 3 other Microsoft Office Specialists are ready to help you
Customer: replied 8 months ago.
Hotmail
Customer: replied 8 months ago.
G mail
Expert:  michelleclive replied 8 months ago.

its hotmail or Gmail?

Expert:  michelleclive replied 8 months ago.

I see you have requested an additional service for secure remote assistance. I have accepted your additional service offer and i will be assisting your with the remote assistance to solve the problem you have posted.

Expert:  michelleclive replied 8 months ago.

Click on the remote link and as it opens the page scroll down and click on the green button "I Agree" download and run Secure Remote Assistance
Allow it to install and let it be opened. I will be able to connect then.

Customer: replied 8 months ago.
It will not down load to the remote
Expert:  michelleclive replied 8 months ago.

your antivirus must be blocking allow it to run.

Customer: replied 8 months ago.
How can I do this as I am trying but nothing
Expert:  michelleclive replied 8 months ago.

let me send you a new remote link give me a minute

Expert:  michelleclive replied 8 months ago.

Try this.

Customer: replied 8 months ago.
I just see try this and there is nothing else
Expert:  michelleclive replied 8 months ago.

do you see click here now.

Expert:  michelleclive replied 8 months ago.

its in blue color.

Customer: replied 8 months ago.
I have bu it take me to uk cars
Expert:  michelleclive replied 8 months ago.

your system might be infected with adwares and spywares that could be the reason the link which i have sent is the remote desktop link.

Customer: replied 8 months ago.
what do I do now
Expert:  michelleclive replied 8 months ago.

open google type in adwcleaner and download and run that first it will remove the infections

Expert:  michelleclive replied 8 months ago.

Any problem following the scan utility let me know.

Customer: replied 8 months ago.
I am using hotmail
Expert:  michelleclive replied 8 months ago.

What is the problem you are facing with hotmail?

Customer: replied 8 months ago.
I cannot connect is says cannot to server
Expert:  michelleclive replied 8 months ago.

Are you using MS outlook or loggin on to your web browser ?

Customer: replied 8 months ago.
I am logging in on my icon but I can't log in via computer
Customer: replied 8 months ago.
I have tried to connect to Microsoft but it goes not accept my password
Expert:  michelleclive replied 8 months ago.

no problem you can reset your Microsoft account password.

https://account.live.com/password/reset

Expert:  michelleclive replied 8 months ago.

click on the link and follow the steps.

Expert:  michelleclive replied 8 months ago.

let me know if there is any problem following the Microsoft password *****

Customer: replied 8 months ago.
I have summit red some details and been told I will get me password ***** within the next 24 hours
Customer: replied 8 months ago.
My I cloud is not connected
Expert:  michelleclive replied 8 months ago.

you may have exceeded the maximum password ***** times that is why you got a 24hrs lock on your account.

Expert:  michelleclive replied 8 months ago.

we can try this after 24hrs to reset your Microsoft account.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    241
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg KamilAnwar1's Avatar

    KamilAnwar1

    Office Specialist

    Satisfied Customers:

    120
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    111
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    110
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    56
    Bachelor's Degree in Information Technology, Microsoft Certified Professional
 
 
 

Related Microsoft Office Questions