Hi Norman, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me the URL (the domain name) of your website so that I can check its status?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. I would suggest a Secure Remote Access session for me to directly check the problem from your end and fix them while you watch. Just let me know then any time when you want to resume with a remote session.
I need to remotely access your laptop so that from there, I can check the FrontPage issues. Can you please try to login to your JustAnswer account on your laptop?
Thank you for requesting additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session. These steps are intended for users with Windows computers. If you are using a Mac, please reply to me and let me know so that I can send you the procedures for Mac.
1. Please click on this link:http://www.justanswer.com/remotedesktop/join.aspx?Session=b1ccee6a-1ceb-4785-a07a-b7e472e28d79
2. In that page, please click on the green I Agree button3. Then download the remote tool when prompted.4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.
Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.