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Josh
Josh, Computer Enthusiast
Category: Microsoft
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Experience:  Expert for over 10 years
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When I got my windows phone I create a Microsoft account but

Resolved Question:

When I got my windows phone I create a Microsoft account but I did a typo in the email address, the error is blocking any downloads required to run my windows phone. My Microsoft account on my tablet and laptop are correct so no problems there.
Submitted: 11 months ago.
Category: Microsoft
Expert:  Josh replied 11 months ago.

Hi Bess,

Which model phone do you have?

Customer: replied 11 months ago.
Lumia 535
Expert:  Josh replied 11 months ago.

The only way to change the Microsoft account on the phone is to perform a hard reset which will clear your data on the phone.

  1. Start from your home screen and open up the Settings app.
  2. Scroll down to very near the bottom and tap on about.
  3. Look to the bottom of the screen and tap on reset phone.
  4. Confirm you want to perform the reset by pressing yes.
  5. Confirm again that you want to wipe pressing yes again.
  6. Your phone will then switch off, and after a few minutes your phone should show the spinning cog wheels.
  7. Wait for the loading bar to move fully across the screen.

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