Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.
It looks like your screen resolution might have gotten changed after the restart. Are you using Windows XP, Vista, 7, 8 or 10?
Please reply back to me below; thank you.
OK; let's get started with the remote session now. Please open up the following link:
On the page that opens up, click on "I Agree".
Follow the on-screen prompts to download and OPEN/RUN the "Elsinore Screen Connect" remote file, and we will be connected.
Hmm; we are still not connected - did you download the remote file using the link I provided above? Could you let me know what browser are you using now, i.e. Internet Explorer, Microsoft Edge, Firefox or Chrome?
Keep me posted.
Here's the remote link, once again:
Please download and OPEN/RUN the Elsinore Screen Connect remote file using this link, and we will be connected.