I'm sorry about the issue. What kind of files are these, such as Word documents, PDF files, etc.? Were they working fine previously?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Please reply at the box below. Thank you,
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Thank you. When did this issue first occur?
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OK. Can I connect remotely to your computer, so I can fix this issue directly on your computer for you? Please reply at the box below. Thank you,
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No problem. Thank you,
I'm sorry; I was offline. I'm available now. I will always reply back to you when I'm back at my computer. Can we continue now?
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Please click on the website below in order to connect with me remotely, then I can help you directly:
http://www.justanswer.com/remotedesktop/join.aspx?Session=acb76aa6-a0fb-404a-b7cf-4d34002834e0, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
1. On your computer, please click on the website below in order to connect remotely with me, then I can help you directly:
http://tinyurl.com/zbr24c92. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)Please reply at the box below; we guarantee our service. Thank you.
- Can you please right-click on one HTML file name, then click on Properties. Then click on Change. Then click on Internet Explorer. If needed, click on Show more apps... (or something similar), then scroll down, then click on Internet Explorer, then click OK. Then open some HMTL files and check.
- If it does not work, please download and install the Firefox program at the website below:
; keep all default options during installation, and import when prompted
; when prompted to set Firefox as default browser / program, select Yes.
, then open some HTML files and check.
When you are available, please reply at the box below to continue. Thank you,
I'm sorry. Last time you said "Correction DOC files OK not HTML", so I did not know you had issue with PDF files only. Yes, you would download / install Adobe Reader program in order to open PDF files. I'm glad you got it working now. If you have any other computer question / issue, please let me know any time. Thank you very much for your patience.