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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 38668
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I have files on my desk top, when I try to open them I get a

Resolved Question:

I have files on my desk top, when I try to open them I get a message saying "Invalid value for registry" what does this mean and how do I rectify this. I cannot do what I need to do with the file. Help.***@******.***
Submitted: 1 year ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What kind of files are these, such as Word documents, PDF files, etc.? Were they working fine previously?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Expert:  Viet -MS Office Tech replied 1 year ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 1 year ago.
I am on Windows 10 . PDF and HTML are effected. HTML are OK. Sorry for delay lost the connection.
Expert:  Viet -MS Office Tech replied 1 year ago.

Thank you. When did this issue first occur?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 1 year ago.
Correction DOC files OK not HTML
Expert:  Viet -MS Office Tech replied 1 year ago.

OK. Can I connect remotely to your computer, so I can fix this issue directly on your computer for you? Please reply at the box below. Thank you,

Customer: replied 1 year ago.
I am not available at the moment will contact you shortly when we can communicate without disturbance
Expert:  Viet -MS Office Tech replied 1 year ago.

OK. What's the current time at your place now?

What time can you be available?

Please let me know. Thank you,

Customer: replied 1 year ago.
Due to circumstances can not give a time will contact you later when I can give a time. Apologies
Expert:  Viet -MS Office Tech replied 1 year ago.

No problem. Thank you,

Viet -MS Office Tech and other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
Hi again. I am now available to communicate as of now without interruption. Hope to hear from you soon
Customer: replied 1 year ago.
I sent a message regarding availability did you receive it ?.
Customer: replied 1 year ago.
I will be available to comunicate @ 1300hrs hope this is ok.
Customer: replied 1 year ago.
you have not comunicated with me since 0942am. I sent you messages you have not replied. I find this very unsatisfactory. I wish to end this plan.
Expert:  Viet -MS Office Tech replied 1 year ago.

I'm sorry; I was offline. I'm available now. I will always reply back to you when I'm back at my computer. Can we continue now?

Please let me know; we guarantee our service. Thank you.

Expert:  Viet -MS Office Tech replied 1 year ago.

Please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=acb76aa6-a0fb-404a-b7cf-4d34002834e0
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet -MS Office Tech replied 1 year ago.

1. On your computer, please click on the website below in order to connect remotely with me, then I can help you directly:

http://tinyurl.com/zbr24c9
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.

; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below; we guarantee our service. Thank you.

Expert:  Viet -MS Office Tech replied 1 year ago.

Solution #1:

- Can you please right-click on one HTML file name, then click on Properties. Then click on Change. Then click on Internet Explorer. If needed, click on Show more apps... (or something similar), then scroll down, then click on Internet Explorer, then click OK. Then open some HMTL files and check.

Solution #2:

- If it does not work, please download and install the Firefox program at the website below:

www.firefox.com

; keep all default options during installation, and import when prompted

; when prompted to set Firefox as default browser / program, select Yes.

, then open some HTML files and check.

When you are available, please reply at the box below to continue. Thank you,

Customer: replied 1 year ago.
May I thank you for your interest in my problem. During the period we were not communicating I was searching the web and found a solution. I have downloaded and installed Adobe Reader this has solved the problem. I can now open the files which could not be opened before and process them as I wish. So your input is no longer required
Thank you again for your interest and suggestions.***@******.***
Expert:  Viet -MS Office Tech replied 1 year ago.

I'm sorry. Last time you said "Correction DOC files OK not HTML", so I did not know you had issue with PDF files only. Yes, you would download / install Adobe Reader program in order to open PDF files. I'm glad you got it working now. If you have any other computer question / issue, please let me know any time. Thank you very much for your patience.