Hello and welcome to justanswer. my name is***** will be assisting you today. I will try my best to help you
When you say windows failed to open do you mean the login password *****'t work or does it show any other error ?
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OK could you please let me know the error message it showed?
Are you getting this error when you try to access your email ?
OK so you can login to windows but you cannot access your email am i correct?
I am confused now.The above error code you gave where did you see it?
Are you using windows 10 operating system and the email application in windows 10 to access the emails ?
After you enter the password ***** access windows what happens?
Are you currently chatting to me from the problematic PC?
Which is the current Operating system installed in the PC?
May I remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.
I can understand that but the reason why i asked for remote access is that i can see the issue directly and do the necessary to fix it.I am actually confused by the answers you gave above you said you cannot access windows at all that mean you cannot even chat to me from the problematic PC then you said you are chatting to me from the problematic PC.
Next when asked for the operating system version you said windows 2013 sorry to say there is no such operating system but there is office 2013 which is a email application and the error code you gave above is from email application.So to clarify these clearly remote support is the best option.That is why i asked for remote access permission.
Usually the above error you mentioned occurs for a short period of time and get fixed automatically,this happens because if you have very slow internet access like the wi-fi signal is very low or if your PC is downloading something on the background that is consuming the internet speed.
if you let me know your email service provider i can help you regain access to email using web browser?
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