Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.Please tell me which version of Outlook you are using. Also, do you have only 1 e-mail account added in Outlook, or several?Thanks,IT Miro
OK, let's proceed with a secure remote assistance so that I can check the issue directly.
Here are the instructions on how to connect with me:Please click on the link below to download a secure remote assistance program.http://www.justanswer.com/remotedesktop/join.aspx?Session=fac56d85-1913-4d51-a958-2d9c6e27b9e0When a new web page opens, click the green "I Agree" button, and run the downloaded file (named Elsinore.ScreenConnect.Client) by double-clicking it. Permit the connection if asked so that I can connect. We will then be able to chat as well.
We are connected.
I have disconnected since you had to go. Send me a message here when you are available again so we can continue with solving the Outlook e-mail problem.
Hello! Sorry for not replying earlier - I had to step away from the computer.
I am available now. Would you like to continue now?
In case it is too late for you now, we can continue tomorrow.
I am available now and we can continue when you are ready.
If you still require assistance, let me know when it is the best time for you to continue.
Thanks for your feedback!
If there is anything else I can help you with, let me know. I will gladly help again.