How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask jstinehelfer Your Own Question
jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
63323962
Type Your Microsoft Question Here...
jstinehelfer is online now

I am having trouble getting my emails, ********, can u tell

Customer Question

Hi my name is Amanda ******** I am having trouble getting my emails , ********, can u tell me why. ******** thanks
Submitted: 1 year ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is there any error or message when accessing your hotmail email?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 1 year ago.
The message says that my user name or password ***** ***** but I haven't changed it
Expert:  Viet -MS Office Tech replied 1 year ago.

Thank you. Does your email work at the hotmail.com website?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer? And/or what's the brand / model of your computer?
Can I connect remotely to your computer, so I can fix this issue directly on your computer for you?
Please reply at the box below. Thank you,

Expert:  Viet -MS Office Tech replied 1 year ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Related Microsoft Questions