Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.Please tell me the name of the program that gives you the error you mentioned. Also, does it happen only for that one particular file, or it happens for all files when you attempt to save them?I am awaiting your reply.Thanks,IT Miro
OK. For testing purposes, please start Word and open a blank document. Type something to it and then attempt to save it.
Let me know if you could save it.
OK, let me check it over a secure remote assistance.
I will send you the instructions now, hold on...
Here are the instructions on how to connect with me:Please click on the link below to download a secure remote assistance program.http://www.justanswer.com/remotedesktop/join.aspx?Session=78c69c57-5a6b-4042-a2a5-30f483ee7be9When a new web page opens, click the green "I Agree" button, and run the downloaded file (named Elsinore.ScreenConnect.Client) by double-clicking it. Permit the connection if asked so that I can connect. We will then be able to chat as well.
Problem with the Microsoft Word document has been successfully solved via secure remote assistance. Everything should work properly now.For any other issue, feel free to contact me again.Regards,IT Miro