Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Are you able to open google and then use the search type in hotmail then search you must get the link to click on.
Let me know if your internet i working fine or not.
If you need any assistance feel free to ask i will be more than glad to assist you.