Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.
I am sorry about the issue you are experiencing. Please tel lme if you were recently contacted by a person with foreign accent who claimed to be a computer technician working for either Microsoft or other respectable company, telling you he/she needs to check your computer because it contained errors or viruses?
If so, did you agree to do it over a remote assistance where that person did some changes to your computer, including setting the startup password?
Let me know,
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro
Hello! I received your reply.Please tell me which Windows version is installed on your computer.It could be:- Windows XP- Windows Vista- Windows 7- Windows 8 / 8.1- Windows 10I am awaiting your reply.Thanks,IT Miro
Thanks for confirming!
There are two ways of solving the startup password *****:
1. guessing the password
2. restoring the Windows files from a backup
Since those scammers usually use a simple password, you should be able to guess it. I have a list of known passwords they use. To shorten the list a bit, please tell me if you were able to see how many characters the scammer typed when setting the password?
No problem. Usually, they use just a 3-character password, but here is a list of most common passwords:
You can try them all, but note that Windows will restart after 3 failed attempts, so it may take some time to test them all.
Take your time and let me know if one of those password *****
I am very glad 1234567 worked!
You can now uninstall all programs the scammer installed. To do that, click on the Windows Start button and then click on Control Panel. There click on Uninstall a program (or Programs and Features). It will open a list containing all installed programs on your computer. Click on the "Installed On" column to sort the programs by their install date. Locate all newly installed programs. To uninstall a program, right-click it and select Uninstall. Follow the instructions to complete the uninstall.
Also, you can now remove the Startup password ***** To do that, click on the Windows Start button and type syskey in the search box, and press Enter. When the window opens, click on "Update". Select "System Generated Password" and then click on "Store Startup Key Locally" and click OK. Once again type 1234567
The startup password ***** then be removed!
Yes, click OK and then click on "Update". Select "System Generated Password" and then click on "Store Startup Key Locally" and click OK. Type 1234567 and press Enter, and it will remove the startup password.
In case you are asked to type the startup password, type(###) ###-#### Let me know if you could follow the instructions to disable the startup password ***** (using the Store Startup Key Locally option).
When you typed syskey in the search box and pressed Enter, did this window open?
Once you see that window, the "Encryption Enabled" option should be selected. Don't click OK, but click Update instead.
That's strange. Please restart your computer and then check if the startup password ***** ***** If not, check if it will still accept(###) ###-####as the password.
Great! You can restart the computer to verify that the startup password ***** is gone.
If there is anything else I can help you with, let me know.
Before you leave, please take a moment to rate my assistance by clicking on the stars located in the upper right corner of the page.Thanks,IT Miro