Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hello again, please don't feel like a fool. I have helped literally hundreds of people who have fallen victim to this scam and I am sure many thousands have as well. They mainly target the US, UK, and Australia it seems.
Here are instructions on cancelling the trial: http://ww2.justanswer.com/help/how-can-i-cancel-my-subscription-hl
If you have any trouble contact customer support here http://ww2.justanswer.com/contact-us or let me know and I will have them get in touch with you.
I am always here for you. If you have follow up questions about this situation even 2 weeks from now feel free to send me a message on this page. Just remember if this person calls you back to hang up straight away, do not discuss anything with them. They are really horrible people. I just helped someone a couple days ago who had one of these calls and the scammer completely locked them out of their computer by changing the password ***** they refused to pay. It's tragic but I believe because they are in India no one can stop them.
As far as your bank goes I would ask them about that and see what they can do to prevent this as I am not really sure what they can do to secure the account but I am sure they have a way.
I am so sorry to hear you lost your husband, but you are doing great, keep an eye on the bank and speak with them. I am sure they are familiar with this scam as many have been victim of it. It really has been going on for years now. Aside from just calling people they now put up fake web pages that say you have virus and get you to call them so if you ever see one of those do not call.
That is great news. Very happy to hear you will be able to get the money refunded. "Steve" will eventually stop calling. If you would like a professional cleaning of the computer I can provide that service for you through remote support. As it is a premium service there will be an additional charge so let me know if you are interested and I will send through an offer.
You are very welcome. If you ever need me again please let me know.
That is great news, thank you for letting me know. Hope you have a great day.
You may have signed up for a subscription based plan on this website, you may cancel this at anytime. If you have trouble canceling let me know and I will put you in touch with customer service to help.
You are very welcome!
I am sure "Steve" will eventually stop but sometimes these scammers can be very persistent. You are doing the right thing by ignoring the calls. They will eventually stop.