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jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I am unable to link into my hotmail account (I have had this

Customer Question

Hello I am unable to link into my hotmail account (I have had this for years) it has always been linked to my phone so never needed to log in with pass word, tried various methods to unlock this to no luck
Submitted: 11 months ago.
Category: Microsoft
Expert:  Byron replied 11 months ago.

Hi. My name is***** you for your question.

Can you tell me your Hotmail email address please?

Customer: replied 11 months ago.
Expert:  Byron replied 11 months ago.

Thank you. Are you able to receive text messages and calls

at your phone number ending in 54 ?

If so, please let me have the last 4 digits of that number.

Customer: replied 11 months ago.
No I can't I have a different number
Expert:  Byron replied 11 months ago.

Ok. What is your mother's birthplace?

Customer: replied 11 months ago.
Its Middlesbrough but coming up as incorrect
Customer: replied 11 months ago.
I have tried all this previously
Customer: replied 11 months ago.
Expert:  Byron replied 11 months ago.

Without that information you'll need to go through the process of supplying Microsoft

with the information they request. No one on this site will be able to get you in through

some back door. Call customer service at 0***-***-**** for a credit to your card.

Customer: replied 11 months ago.
What do you mean will I still be charged for this?
Expert:  Byron replied 11 months ago.

Absolutely not. Contact customer service at the number above

as I'm unable to process that type of request.

Customer: replied 11 months ago.
Thank you

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