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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I have an error code in Outlook (mail is not loading)

Customer Question

I have an error code in Outlook (mail is not loading) 0x85050041
Submitted: 1 year ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 1 year ago.
Hotmail on Windows 10 I'd rather not do a remote thanks.
Customer: replied 1 year ago.
Please email me with the fix.
Expert:  Viet -MS Office Tech replied 1 year ago.

I'm sorry. With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/

Remote support is quicker and easier for you as I will do all the troubleshooting steps for you, and this issue can be complicated. Otherwise, I will provide written instructions.

- Is your hotmail email account currently working at the hotmail.com website?

- What's your Microsoft Office / Outlook program version, such as 2003, 2007, 2010, 2013, 2016, etc.?

- Have you tried to remove the hotmail account from Outlook program, then re-add it?

Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

Expert:  Viet -MS Office Tech replied 1 year ago.

Hi,

How is it going? Do you still need help with this issue or with anything else?

Please reply at the box below to continue. Thank you,

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