I'm sorry about the issue. Is there any error or message?
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Do you have windows xp, vista, or 7, or 8, 10?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Besides your phone, do you also have a Windows XP, Vista, or 7 or 8 or 10 computer, or Mac computer?
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