Hi Gordon, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. What you did was called a Factory Restore. That wiped everything on your laptop and then restore the out-of-the-box state of your computer. Now, can you please recall what version of MS Office or MS Word were you using before you did the Factory Restore?
Please let me know by replying to me here so that I can help you further.