Microsoft Office Questions? Ask a IT Expert for Support ASAP
Have you tried restoring via Safe Mode?
Were you able to login via Safe Mode?
I asked, if you were able to login via Safe Mode to which you replied "No thanks"?
You followed instructions, which were complicated. If what i am going to suggest doesn't works, then i'll help you with restoring via your method. Can you tell me if you were able to login via Safe Mode?
Then, it would be best to login via Safe Mode, create a new account (as administrator) a new profile and then copy the date from old profile to the new profile. Let me know once you've logged into Safe Mode. I'll then send next steps.
Now, open command prompt, let me know when done.
Hold the Windows Key and Press R. Type cmd in run dialog, and click OK.
When you see a black window, let me know.
what should the new username be?
Yes, i am going to send you a command, i need to know what username you like so i can create the command for you to type into the black window.
type the following into the black window and press enter.
net user /add sugarplum1 password123
What did it say after you did the command?
net localgroup administrators sugarplum1 /add
and press ENTER and let me know what it says
make sure you type it the way i wrote it.
now reboot, and login to sugarplum1 as normal (not in safemode)
password ***** *****
Login to sugarplum1 using password password123
You need to login to sugarplum1
in the command, the password ***** set to password123
That was supposed to happen because your profile was corrupt. Now go to C:\Users\ open the older username and copy the desktop icons to the desktop (in this window) and any other files/folders that you need from the previous account.
Did it work?