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KamilAnwar1
KamilAnwar1, Office Specialist
Category: Microsoft
Satisfied Customers: 5270
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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User profile cannot load message came so followed the

Resolved Question:

Hi
User profile cannot load message came so followed the instructions right down to the S-1-5 followed by long number.bak I went to rename and lost all of the number. How do I retrieve all that number again?
Submitted: 1 year ago.
Category: Microsoft
Expert:  KamilAnwar1 replied 1 year ago.

Have you tried restoring via Safe Mode?

Customer: replied 1 year ago.
Expert:  KamilAnwar1 replied 1 year ago.

Were you able to login via Safe Mode?

Customer: replied 1 year ago.
No thanks
Customer: replied 1 year ago.
I just need to know how to retrieve that number please. i have paid you for advice.
Expert:  KamilAnwar1 replied 1 year ago.

I asked, if you were able to login via Safe Mode to which you replied "No thanks"?

Customer: replied 1 year ago.
i was able to log in to safe mode.
Expert:  KamilAnwar1 replied 1 year ago.

You followed instructions, which were complicated. If what i am going to suggest doesn't works, then i'll help you with restoring via your method. Can you tell me if you were able to login via Safe Mode?

Customer: replied 1 year ago.
I was
Expert:  KamilAnwar1 replied 1 year ago.

Then, it would be best to login via Safe Mode, create a new account (as administrator) a new profile and then copy the date from old profile to the new profile. Let me know once you've logged into Safe Mode. I'll then send next steps.

Customer: replied 1 year ago.
ok
Customer: replied 1 year ago.
In safe mode now
Expert:  KamilAnwar1 replied 1 year ago.

Now, open command prompt, let me know when done.

Customer: replied 1 year ago.
What is command prompt
Expert:  KamilAnwar1 replied 1 year ago.

Hold the Windows Key and Press R. Type cmd in run dialog, and click OK.

When you see a black window, let me know.

Customer: replied 1 year ago.
Done
Expert:  KamilAnwar1 replied 1 year ago.

what should the new username be?

Customer: replied 1 year ago.
Done that have black window
Expert:  KamilAnwar1 replied 1 year ago.

Yes, i am going to send you a command, i need to know what username you like so i can create the command for you to type into the black window.

Customer: replied 1 year ago.
sugarplum1
Expert:  KamilAnwar1 replied 1 year ago.

type the following into the black window and press enter.

net user /add sugarplum1 password123

Customer: replied 1 year ago.
Ok
Customer: replied 1 year ago.
Done that
Expert:  KamilAnwar1 replied 1 year ago.

What did it say after you did the command?

Customer: replied 1 year ago.
Successful
Customer: replied 1 year ago.
Command completed successfully
Expert:  KamilAnwar1 replied 1 year ago.

now type

net localgroup administrators sugarplum1 /add

and press ENTER and let me know what it says

Customer: replied 1 year ago.
The syntax of this command is net local group (groupname (comment: "text")) (Domain) groupname ,(add (comment,: "text") : deleted (domain
Expert:  KamilAnwar1 replied 1 year ago.

make sure you type it the way i wrote it.

net localgroup administrators sugarplum1 /add

Customer: replied 1 year ago.
Successfully completed
Expert:  KamilAnwar1 replied 1 year ago.

now reboot, and login to sugarplum1 as normal (not in safemode)

Customer: replied 1 year ago.
The user name and password ***** ***** correct
Expert:  KamilAnwar1 replied 1 year ago.

password ***** *****

Customer: replied 1 year ago.
I gave you a new user name rather than the original one
Expert:  KamilAnwar1 replied 1 year ago.

Login to sugarplum1 using password password123

Customer: replied 1 year ago.
No won't accept
Customer: replied 1 year ago.
I think it might be due to the user name I gave you
Expert:  KamilAnwar1 replied 1 year ago.

You need to login to sugarplum1

Expert:  KamilAnwar1 replied 1 year ago.

in the command, the password ***** set to password123

Customer: replied 1 year ago.
I've lost all my icons
Customer: replied 1 year ago.
Most of my icons
Expert:  KamilAnwar1 replied 1 year ago.

That was supposed to happen because your profile was corrupt. Now go to C:\Users\ open the older username and copy the desktop icons to the desktop (in this window) and any other files/folders that you need from the previous account.

Expert:  KamilAnwar1 replied 1 year ago.

Did it work?

KamilAnwar1 and 2 other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
My tablet ran out of battery which was what I was using to converse on. Everything was fine until we got to the C: users bit I couldn't work out which folder was with the old user name. Call me stupid!!! Also I was going to be late for work. Anyway I ended up doing system restore. Thank you for your help though much appreciated.