Thank you for contacting us about your issue. For this type of issue, it is easiest if I connect to your computer and perform the fix for you so that you can sit back, relax, and watch the process being completed rather than trying to follow complicated steps. I am sending you a remote services offer so that I can connect. After you accept the offer, I will provide you with the steps so I can connect. Please allow 1-2 minutes for the offer to appear.
I was offering remote services where I connect to your computer. I have lowered the price to the lowest amount that I can offer.
Click here: http://www.justanswer.com/remotedesktop/join.aspx?Session=8496bcbe-1a87-465c-9f43-28fab93b146f
Select I AGREE or RUN when prompted
I understand -- I will only have access to your computer for this one time and you will still have full control of your mouse/keyboard inputs.
Once I am connected, I will do all of the work unless I need you to enter a password.
It should take around 15-30 minutes.
Everything has already been confirmed. You can follow my steps above.