Click here: https://account.live.com/ResetPassword.aspx?
Select I forgot my password ***** follow the prompts to reset your password.
If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.
Please take a look at my steps and click on the link then follow my steps.
What is the exact error message that you receive?
Another expert has accepted your remote assistance request. They will reply shortly and you will receive an alert when they do.
You have requested for me to remotely connect to your computer , in order to help you while you watch. To do this, please click on the link below. Accept the remote agreement, and then proceed to download, run, and install the remote software. Your browser should prompt you through this, and it should be easy. If possible, please use INTERNET EXPLORER browser for this (the blue E icon). After the remote software is running , I will connect to you in about 5 to 10 minutes. If you don't see me right away, please be patient. Also, when I connect, my movements may seem slow or delayed. This is normal due to internet slowdowns depending on our connection. Once I connect, please don't type or move your mouse, until I chat with you.
If you have any other troubles getting the remote running, just reply back to me here. Thanks.
Here is the link for REMOTE: