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Jess M.
Jess M., Computer Support Specialist
Category: Microsoft
Satisfied Customers: 6699
Experience:  Computer Software Specialist for more than 10 years
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Where is the Address List in Outlook?

Resolved Question:

Where is the Address List in Outlook?
Submitted: 11 months ago.
Category: Microsoft
Expert:  Jess M. replied 11 months ago.

Hi Francis, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using a computer with Windows Vista, 7, 8 or 10?

Also, what email account do you have in your Outlook 2016? (Gmail? Hotmail? Yahoo Mail? or others?)
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 11 months ago.
Windows is 10. My a/c now is with Fleurtelecom - It's an old Pipex one. If you can connect & fix, that's great.
Expert:  Jess M. replied 11 months ago.

Thank you for writing back with that information. Are you saying that your email account in Outlook 2016 is ending with @fleurtelecom.co.uk?

Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Jess M. replied 11 months ago.

Thank you for your permission to do remote access. I will now send the formal additional service offer of remote access. Please accept it so that I can create our remote session. After accepting it, you will then receive the procedures to join me in the remote session.

Jess M. and other Microsoft Specialists are ready to help you
Customer: replied 11 months ago.
It's still @dsl.pipex.com
Expert:  Jess M. replied 11 months ago.

Francis,

Thank you for accepting my additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session.

1. Please click on this link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=92fe7e16-7b54-4feb-a725-e45c3359b546

2. In that page, please click on the green I Agree button
3. Then download the remote tool when prompted.
4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.

Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.

Best regards,
Jess

Expert:  Jess M. replied 11 months ago.

Francis,

Please follow the procedures I just gave you to join me in the remote session.

Expert:  Jess M. replied 11 months ago.

Francis,

Have you seen the procedures I just sent you? There are 4 numbered steps there, I will just send them again below:

====

Please follow the steps below to join me in the remote session.

1. Please click on this link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=92fe7e16-7b54-4feb-a725-e45c3359b546

2. In that page, please click on the green I Agree button
3. Then download the remote tool when prompted.
4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.

Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.

Best regards,
Jess

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