Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
May i connect with you remotely to troubleshoot the issue directly? Thanks
I sent request for remote service. Please accept it then follow steps here to connect with me.
Click the Accept button on your screen to accept it.
Click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=302638