How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask jstinehelfer Your Own Question

jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft Office
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
63323962
Type Your Microsoft Office Question Here...
jstinehelfer is online now

I am waiting for a call from a technician - either Christian

Customer Question

Hello, I am waiting for a call from a technician - either Thomas Christian or ***** *****. They promised to call on Friday and although I waited in all day, I did not receive the call. They spoke to my husband on Saturday and assured him they would call on Monday at 9am. It is now 11.11 and I have been waiting since 9 - please could they call very soon as I am loosing faith in this big time!
Submitted: 3 months ago.
Category: Microsoft Office
Customer: replied 3 months ago.
I have a feeling that it was from the US office they called.
Expert:  JoelK replied 3 months ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem.

Unfortunately, I cannot make international phone calls. What is the nature of your problem?

What is the make and model of your device?

What is your computer operating system?

It is possible to talk over the internet using Viber. I can send you an invitation via email, if you want to try it.

Customer: replied 3 months ago.
I would like to try viber please!
Expert:  JoelK replied 3 months ago.

We can do that. But first, please describe your problem, so that I can determine whether I can resolve it. Then please provide an email address for the Viber invitation.

Customer: replied 3 months ago.
My problem is that I was called by the Microsoft office in the US as an online thingy had shown my PC was riddled with viruses - which I was aware of. They remotely fixed it but in doing so had to download anti virus software. I had to pay for this (twice as the download stopped the 1st time) and was assured that the cost would be mostly refunded. I am waiting with increasing frustration for them to call to sort this out. They did try on Saturday, but I was out. They assured my husband that they would call on Monday morning at 9am. I have work to do and am unable to go out until I receive the call as I need this matter to be resolved. I am fast loosing faith in Microsoft!
Customer: replied 3 months ago.
OK, this doesn't seem to be getting anywhere. Please could I NOT take out an online help account with Microsoft. I would like to cancel that immediately.
Expert:  JoelK replied 3 months ago.

This is Just Answer, an independent information service company. There is nothing that we can do for you to resolve your problem with Microsoft.

Customer: replied 3 months ago.
Please could you make sure that my credit card is not debited! Many thanks
Expert:  JoelK replied 3 months ago.

If you signed up for a membership with Just Answer, you can contact Customer Service to terminate your membership. I will submit a request on your behalf for a refund of the fees for this ession.

Customer: replied 3 months ago.
I really appreciate that, thank you!
Expert:  JoelK replied 3 months ago.

...session.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
< Last | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    232
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg KamilAnwar1's Avatar

    KamilAnwar1

    Office Specialist

    Satisfied Customers:

    118
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    111
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    110
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Microsoft Office Specialist

    Satisfied Customers:

    55
    Working as Tech support specialist with a world famous computer manufacturer
 
 
 

Related Microsoft Office Questions