I'm sorry about the issue. Is there any error or message?
Does your email address end with @virginmedia.com or @virgin.net, etc.?
What's the port number and security option, if any, for the Outgoing / SMTP option you use in Outlook?
Do you have windows xp, vista, or 7, or 8, 10?Please reply at the box below. Thank you,
Hello. What type of internet connection do you have here in Wales?
May i connect with you remotely to troubleshoot this issue?
Click the link below and run / open the downloaded program
Please click the link below and run/open the downloaded program
What device are you using to chat with me?
Click the link below, and then open the downloaded file
then open the downloaded program, allow it to run and tell me the 9 digit number + the password ***** shows
Looks like you closed it after opening it? It needs to stay open. Please re-open and send the ID and Password