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KamilAnwar1
KamilAnwar1, Office Specialist
Category: Microsoft Office
Satisfied Customers: 4719
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Normally my Outlook emails work perfectly when I am at home

Resolved Question:

Normally my Outlook emails work perfectly when I am at home in London. However, on holiday in Wales I cannot send emails - receiving is fine. The guilty server is smtp.virginmedia.com, but Virgin claim this is an Outlook problem, not one they can resolve. Can you help?
Submitted: 7 months ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 7 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Does your email address end with @virginmedia.com or @virgin.net, etc.?

What's the port number and security option, if any, for the Outgoing / SMTP option you use in Outlook?

Do you have windows xp, vista, or 7, or 8, 10?
Please reply at the box below. Thank you,

Customer: replied 7 months ago.
Hi - message just says "cannot send message using the server smtp.virginmedia.com***@******.***". Then it simply tells me the connection failed and offers various options like "try later, edit, edit smtp server list". It also offers a "connection doctor" which is no help!
My email address ends with @virginmedia.com.
No idea what the port number is, nor whether there is a security option. But I don't ever recall applying for one.
I'm ashamed to say, being an ancient Briton, I don't know which version of windows I have. Is there a windows 11?
Expert:  KamilAnwar1 replied 7 months ago.

Hello. What type of internet connection do you have here in Wales?

Customer: replied 7 months ago.
Via BT Home Hub Broadband
Expert:  KamilAnwar1 replied 7 months ago.

May i connect with you remotely to troubleshoot this issue?

Customer: replied 7 months ago.
what would you like me to do?
Expert:  KamilAnwar1 replied 7 months ago.

Click the link below and run / open the downloaded program

https://secure.logmeinrescue.com/R?i=2&Code=922479

KamilAnwar1, Office Specialist
Category: Microsoft Office
Satisfied Customers: 4719
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
KamilAnwar1 and 3 other Microsoft Office Specialists are ready to help you
Expert:  KamilAnwar1 replied 7 months ago.

Please click the link below and run/open the downloaded program

https://secure.logmeinrescue.com/R?i=2&Code=311849

Customer: replied 7 months ago.
I get told "ERROR no associated application could be found"
Expert:  KamilAnwar1 replied 7 months ago.

What device are you using to chat with me?

Customer: replied 7 months ago.
MacBook Air
Expert:  KamilAnwar1 replied 7 months ago.

Click the link below, and then open the downloaded file

https://download.teamviewer.com/download/TeamViewerQS.dmg

then open the downloaded program, allow it to run and tell me the 9 digit number + the password ***** shows

Customer: replied 7 months ago.
920 591 787 then password *****
Expert:  KamilAnwar1 replied 7 months ago.

Looks like you closed it after opening it? It needs to stay open. Please re-open and send the ID and Password

Customer: replied 7 months ago.
Same code - password *****

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