How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Lorenz Vauck Your Own Question

Lorenz Vauck
Lorenz Vauck, Computer Expert
Category: Microsoft Office
Satisfied Customers: 748
Experience:  17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
78122054
Type Your Microsoft Office Question Here...
Lorenz Vauck is online now

I have had a warning saying that my computer is at risk at

Customer Question

I have had a warning saying that my computer is at risk at being hacked, In fact I think it is as I have been getting peculiar email from people I don't even know.
Submitted: 5 months ago.
Category: Microsoft Office
Expert:  Lorenz Vauck replied 5 months ago.

Dear Client,

thank you very much for your question. I am Lorenz Vauck and it would be a pleasure to help you. Can you please let me know if you are able to access your computer right now (can you get into Windows) or has the access been blocked?

Thank you very much and best regards,

Lorenz Vauck

Customer: replied 5 months ago.
I can Access everything
Expert:  Lorenz Vauck replied 5 months ago.

That´s great to hear. Can you let me know if you are using a 64 bit or 32 bit Windows and if you have a virus scanner installed please? Thank you.

Expert:  Lorenz Vauck replied 5 months ago.

Dear Kevin,

if you are interested, I´d like to access your computer via remote-administration and fix the problem for you. E.g., get rid of any viruses, install a virus scanner for you and then make sure that this will never happen again to you. For this I´ll make you an offer which, if you are interested, you can please accept. I will then send you instructions about how to setup the remote-connection, it´s very easy.

If you are interested to do this this evening night already, I am here till ~7 in the morning.

Thank you very much and best regards,

Lorenz Vauck

Lorenz Vauck, Computer Expert
Category: Microsoft Office
Satisfied Customers: 748
Experience: 17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
Lorenz Vauck and 2 other Microsoft Office Specialists are ready to help you
Customer: replied 5 months ago.
I don't know about 64 or 32 bit, all I can say that I got this machine back in April of this year. I also have Norton and Macifee security installed...............KB
Expert:  Lorenz Vauck replied 5 months ago.

Dear Kevin,

thanks for your reply. I see that you have accepted my offer and I thank you very much for this. We should now schedule the remote-assistance. I would have been happy to do it yesterday evening when I was online, today I am out of the office and will only return tomorrow evening. When is a good time for you to do the remote-assistance with me? I am also available during the weekend, always at the evening around 6pm on Saturday and Sunday and then the whole night. Please let me know.

Thank you very much and best regards,

Lorenz Vauck

Customer: replied 5 months ago.
6 pm Saturday sounds good - I'll be up for that, Sorry about delay, Had to fit office and got into a mess, all sortred now and ready for remote assistance
Expert:  Lorenz Vauck replied 5 months ago.

Hi Kevin,

thanks for the answer and no problem. I am right now "stuck" at a remote-assistance with a previous client which is taking much longer than planned. How long are you available today if I may ask? Thanks for your patience.

Best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 5 months ago.

Dear Kevin,

I am available now again for 2 hours more. We can start the remote-assistance right now if you wish.

Just download:

http://download.anydesk.com/AnyDesk.exe

... start it and let me know the 9-digits number that it shows you when the AnyDesk window opens up.

Thank you very much,

Lorenz Vauck

Customer: replied 5 months ago.
I have put the 9 digit number where instructed and now what do I do This is all new to me and I don't know if I have done this correctly, Please advise
Expert:  Lorenz Vauck replied 5 months ago.

Dear Kevin,

I just came back in and can just answer you now. I hope you had a nice weekend so far. Seems our date yesterday at 6 pm didn´t work out for you. I can do it today still, but just in about 1 hour from now since I currently have another client that I help out. I am available all night though, so if you still have time today, we can do it today.

The number that the AnyDesk program shows you when you open, should be 9 digits and you just send that number to me here in the chat please.

Thank you very much,

Lorenz Vauck

Customer: replied 5 months ago.
The number is...644143363... Hope this will do because that what it says. I am rather hoeless at computerspeak so one step at a time please
Expert:  Lorenz Vauck replied 5 months ago.

Thanks Kevin, that number sounds about right, I will be available in about 45 minutes hopefully, depending on when I finish the assistance with the previous client. Will you be there still then?

Customer: replied 5 months ago.
Ok I'm watching TV A GOOD FILM BUT I AM LEAVING THE COMPUTER ON.
Expert:  Lorenz Vauck replied 5 months ago.

Hi Kevin,

it is taking a bit longer than planned with the previous client. But if you can leave the computer running, I can already log into it now and begin once I am done with the client. What do you think?

Regards,

Lorenz Vauck

Customer: replied 5 months ago.
Sure thing I'll leave it running so tht you can get on with what you have to do
Expert:  Lorenz Vauck replied 5 months ago.

OK great. How much longer are you available this evening?

Customer: replied 5 months ago.
One Hour and a half, up until just after midnight localk time U.K.
Expert:  Lorenz Vauck replied 5 months ago.

I am ready now and can connect, please just accept the incoming connection request right now. Thanks a lot.

Expert:  Lorenz Vauck replied 5 months ago.

Please accept the connection :)

Expert:  Lorenz Vauck replied 5 months ago.

There is a pop-up telling you that someone is trying to connect to your PC, please accept that by clicking it. I can´t login to your PC otherwise:(

Expert:  Lorenz Vauck replied 5 months ago.

Look here, this is how it should look:

http://cdn.ilovefreesoftware.com/wp-content/uploads/2014/06/anydesk-other-system-connect.png

You just click on "Accept" please.

Expert:  Lorenz Vauck replied 5 months ago.

Are you there Kevin?

Customer: replied 5 months ago.
Sorry a bit destracted, Have accepted, K.
Expert:  Lorenz Vauck replied 4 months ago.

Hi Kevin,

I am glad we could protect your PC as planned - also thanks for the friendly words once again, that´s much appreciated!

Should you ever need me again in the future, you can ask your question directly to me via this link:

http://www.justanswer.de/profile.aspx?PF=78122054&SRD=true&rpt=21004

Thank you very much and best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 4 months ago.

Oh sorry, the correct link for English of coure is:

http://www.justanswer.com/profile.aspx?PF=78122054&SRD=true&rpt=21004

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    233
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg KamilAnwar1's Avatar

    KamilAnwar1

    Office Specialist

    Satisfied Customers:

    119
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    111
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    110
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    56
    Bachelor's Degree in Information Technology, Microsoft Certified Professional