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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 37463
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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In my Surface Pro 3 when I open a Word document the Table of

Resolved Question:

In my Surface Pro 3 when I open a Word document the Table of Contents and page number formatting are lost. THis is a relatively new problem following recent updates. I have uninstalled and reinstalled Word and it still is a porblem only on the Surface.
Submitted: 11 months ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 11 months ago.

Hi,

I'm sorry about the issue. What's your Microsoft Office / Word version, such as 2003, 2007, 2010, 2013, etc.?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 11 months ago.
2016 - no problems about remote access. I am not currently using the Surface
Expert:  Viet -MS Office Tech replied 11 months ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=f1e37fd4-ea98-4151-82f2-2a2e796fb62d
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Viet -MS Office Tech and 2 other Microsoft Specialists are ready to help you
Expert:  Viet -MS Office Tech replied 11 months ago.

Can you please go to your email on the Surface computer, then click on the View Response / View Answer link in the email message from JustAnswer / Viet in order to communicate with me at this web page on the Surface computer?

Please reply at the box below. Thank you,

Expert:  Viet -MS Office Tech replied 11 months ago.

I have resolved the issue via remote support. Reference: https://support.microsoft.com/en-us/kb/822005 . If you need help with anything else, please come back any time. Thank you very much.

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