I'm sorry about the issue. What's your Microsoft Office / Word version, such as 2003, 2007, 2010, 2013, etc.?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
http://www.justanswer.com/remotedesktop/join.aspx?Session=f1e37fd4-ea98-4151-82f2-2a2e796fb62d, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Can you please go to your email on the Surface computer, then click on the View Response / View Answer link in the email message from JustAnswer / Viet in order to communicate with me at this web page on the Surface computer?
Please reply at the box below. Thank you,
I have resolved the issue via remote support. Reference: https://support.microsoft.com/en-us/kb/822005 . If you need help with anything else, please come back any time. Thank you very much.