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IT Miro
IT Miro, Computer Scientist
Category: Microsoft Office
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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Trying to make an in-App upgrade payment I get the following

Resolved Question:

trying to make an in-App upgrade payment I get the following message, what is the fix?
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SVC-Service-QueryOrder
WJ6rkrNmwUCbXTN0.5.4.2
2016/08/19 - 10:58:46 UTC
Submitted: 7 months ago.
Category: Microsoft Office
Expert:  IT Miro replied 7 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

Please do the following:

1. Click inside the search box (Cortana) and type troubleshooting and press Enter

2. When the Troubleshooting window opens, click on View all located in the upper left corner

3. Click on the Windows Store Apps icon located at the bottom

4. Click on Advanced and make sure the Apply repair automatically check-box is checked, and then click Next

5. Follow the on-screen instructions to complete the troubleshooting process. Once done, check if you can now make an in-app payment. If it is the same, please restart the computer and try to make a payment again.

Let me know if this helped solved the problem.

Regards,

IT Miro

Customer: replied 7 months ago.
Ran the troubleshooter, but it "Couldn't identify the problem". Looking at the details it checked three potential issues, none of which were present. Tried to buy the App upgrade again (Phototastic Collage) but the same error recurred.Will restart and try again.
Expert:  IT Miro replied 7 months ago.

OK, let me know the results after the restart.

In case it is the same, does it happen only when trying to make an in-app purchase, or you cannot download any new apps as well?

Customer: replied 7 months ago.
I'm afraid it just the same error after restart. I can download new apps OK.
Expert:  IT Miro replied 7 months ago.

Thanks for getting back to me!

I believe doing the following should help solve the problem:

1. Click inside the search box (Cortana) and type Internet Options and press Enter

2. When the Internet Options window opens, click on the Advanced tab

3. Scroll down to the Security section and find the Do not save encrypted pages to disk check-box. Make sure to un-check it

4. Click OK to save the changes

5. Now check if you can make an in-app payment

Let me know the results.

Customer: replied 7 months ago.
Great, that worked! Thanks for that! Should I leave the checkbox unchecked all the time? Or is it better to normally have it checked?
Expert:  IT Miro replied 7 months ago.

I am very glad it worked! I am not sure how that check-box got checked, but it should remain un-checked all the time for the Windows Store to work properly.

If there is anything else I can help you with, let me know.

Before you leave, please take a moment to rate my assistance by clicking on the stars located in the upper right corner of the page.

Thanks,
IT Miro

IT Miro, Computer Scientist
Category: Microsoft Office
Satisfied Customers: 3140
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
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