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JamesI, Other
Category: Microsoft
Satisfied Customers: 1583
Experience:  James has experience providing 3rd lines support for a range of office apps, from 2000 to 2013, including project and visio.
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I have a new iPad and cannot get my emails through to it. I

Resolved Question:

I have a new iPad and cannot get my emails through to it.
I have tried to sign in to my Microsoft account but cannot remember the password ***** I have moved home so my address and phone number are not the same as your records.
Can you help please.
Submitted: 1 year ago.
Category: Microsoft
Expert:  JamesI replied 1 year ago.

Hi Peter,

Firstly is it a, or e-mail account you have?

The easiest thing to do is start with going to the website to access your e-mail, and follow the forgotten password *****

If you prefer I can setup a remote session and take you through the process.


Customer: replied 1 year ago.
Hi James
Can you take me through this on the remote session please.
Will I be able to then access my emails on my new iPad.
Expert:  JamesI replied 1 year ago.

No problem please click on the link here, and accept the prompts which follow.

Please follow these instructions from your desktop\laptop not the ipad.

Expert:  JamesI replied 1 year ago.

I just wanted to follow up and check if you required any further assistance, and request you rate the service received so I may resolve this case.

Many thanks


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