Firstly is it a hotmail.co.uk, outlook.co.uk or msn.co.uk e-mail account you have?
The easiest thing to do is start with going to the website to access your e-mail, and follow the forgotten password *****
If you prefer I can setup a remote session and take you through the process.
No problem please click on the link here, and accept the prompts which follow.
Please follow these instructions from your desktop\laptop not the ipad.
I just wanted to follow up and check if you required any further assistance, and request you rate the service received so I may resolve this case.