Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Are you using a different computer now to chat with me?
If you are saying that Chrome and Internet Explorer stopped, working, what exactly do mean? Are you unable to open them? Or they open but they won't do anything, like they are frozen or non-responsive?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information. As the first troubleshooting procedure, please reboot the computer into Safe Mode with Networking. In this mode, the screen icons will be huge but you can still connect to the internet. Here are the steps:
Please take your time :)
How is it going? Were you able to perform the procedures I gave you and did they fix the problem?
If you need further assistance, please let me know.
I hope that helped.Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!