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Josh
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Category: Microsoft
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Trying to set up on old Wind XP computer. Internet

Resolved Question:

Trying to set up on old Wind XP computer. Internet connection limited. Provider says all OK with their software but cannot open web pages
Submitted: 11 months ago.
Category: Microsoft
Expert:  Josh replied 11 months ago.

Hi DT,

Are you using wireless or directly connected to the router/cable modem with an ethernet cable?

Customer: replied 11 months ago.
Wireless BT Home Hub2
Customer: replied 11 months ago.
No
Expert:  Josh replied 11 months ago.

Okay, try this..

Click on Start then Run and type in CMD and press enter

A black screen will appear.

Type in:

ipconfig /release (there is a space between ipconfig and /release) and press enter

now, type in:

ipconfig /flushdns (space between ipconfig and /flushdns) and press enter

now, type in:

ipconfig /renew (space between ipconfig and /renew) and press enter

Wait 1 minute and try using the internet now.

Customer: replied 11 months ago.
Still the same message Internet Explorer cannot display web pag
Expert:  Josh replied 11 months ago.

Open the CMD prompt again and type in:

ipconfig

What appears on your screen?

Customer: replied 11 months ago.
Ethernet adaptor local area connection
IP address
Subnet mask ...
Default gateway ...
And all the numbers
Expert:  Josh replied 11 months ago.

If you open the CMD prompt and type:

ping www.yahoo.com (space between ping and www.yahoo.com) and press enter

It should give you a reply back 4 times. Does it show a time for each or do you get an error or failed message?

Customer: replied 11 months ago.
I get a time for each
Sent 4
Received 4
Loser 0
47ms average
Expert:  Josh replied 11 months ago.

Click on START then click on RUN

Type in inetcpl.cpl then press enter

The Internet Options dialog box appears

Click the Advanced tab.

Under Reset Internet Explorer settings, click Reset. Then click Reset again.

When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.

Start Internet Explorer again and try again.

Customer: replied 11 months ago.
I get the men home page but when i ask for BTyahoo Mail page I get. IE Cannot display .... As before
Customer: replied 11 months ago.
It says,
It appears you are connected to the Internet, but you might want to try to reconnect
Or re type the address ... Etc
Expert:  Josh replied 11 months ago.

Open CMD and enter IPCONFIG

what are the numbers next to IP address and default gateway?

Customer: replied 11 months ago.
Ip add 192.168.1.67
Gateway 192.168.1.254
Expert:  Josh replied 11 months ago.

Open CMD

type in

netsh winsock reset (spaces between netsh and winsock and reset) and press enter

Restart your computer and try again

Customer: replied 11 months ago.
No, same message.
The icon on the bottom right of the screen has cross through io show a prob. When I right click to see Available Connections I do not get the bt hub. It says
No network card detected ... What does that mean?
Expert:  Josh replied 11 months ago.

Does this laptop have the capability of using wireless?

Customer: replied 11 months ago.
Not laptop ... PC. Is it possible it does not have wireless capacity? Why can I connect to some sites? Why does BT not sat there is a problem?
Expert:  Josh replied 11 months ago.

Click Start, and then click Control Panel. Click Performance and Maintenance, and then click System. On the Hardware tab, click Device Manager

Do you see anything with a yellow exclamation mark?

Customer: replied 11 months ago.
No
Are you still there?
Customer: replied 11 months ago.
No yellow !!!!
Expert:  Josh replied 11 months ago.

I am still here -- This is the first time that I have heard back from you in the last 25 minutes.

Customer: replied 11 months ago.
I keep getting. This message was sent already.. Clearly it wasn't, sorry
Expert:  Josh replied 11 months ago.

In the Device Manager, what is listed under Network adapters?

Customer: replied 11 months ago.
Intel(r) Pro/100 VE network connection
Expert:  Josh replied 11 months ago.

I think we have found the problem. The only network driver listed is not a wireless card which means that you will need to plug in your desktop computer directly into your router/modem in order for it to work properly.

Alternatively, you could buy a wireless USB adapter in order to use wireless on your desktop. They can be bought at Best Buy for around $30-$50 or almost any electronic store.

Josh and 2 other Microsoft Specialists are ready to help you
Customer: replied 11 months ago.
Thank you. Sorry it took so long.
Expert:  Josh replied 11 months ago.

No problem! I am glad I could point you in the right direction so you can get the desktop working again.

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