Microsoft Office Questions? Ask a IT Expert for Support ASAP
Are you using wireless or directly connected to the router/cable modem with an ethernet cable?
Okay, try this..
Click on Start then Run and type in CMD and press enter
A black screen will appear.
ipconfig /release (there is a space between ipconfig and /release) and press enter
now, type in:
ipconfig /flushdns (space between ipconfig and /flushdns) and press enter
ipconfig /renew (space between ipconfig and /renew) and press enter
Wait 1 minute and try using the internet now.
Open the CMD prompt again and type in:
What appears on your screen?
If you open the CMD prompt and type:
ping www.yahoo.com (space between ping and www.yahoo.com) and press enter
It should give you a reply back 4 times. Does it show a time for each or do you get an error or failed message?
Click on START then click on RUN
Type in inetcpl.cpl then press enter
The Internet Options dialog box appears
Click the Advanced tab.
Under Reset Internet Explorer settings, click Reset. Then click Reset again.
When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.
Start Internet Explorer again and try again.
Open CMD and enter IPCONFIG
what are the numbers next to IP address and default gateway?
netsh winsock reset (spaces between netsh and winsock and reset) and press enter
Restart your computer and try again
Does this laptop have the capability of using wireless?
Click Start, and then click Control Panel. Click Performance and Maintenance, and then click System. On the Hardware tab, click Device Manager
Do you see anything with a yellow exclamation mark?
I am still here -- This is the first time that I have heard back from you in the last 25 minutes.
In the Device Manager, what is listed under Network adapters?
I think we have found the problem. The only network driver listed is not a wireless card which means that you will need to plug in your desktop computer directly into your router/modem in order for it to work properly.
Alternatively, you could buy a wireless USB adapter in order to use wireless on your desktop. They can be bought at Best Buy for around $30-$50 or almost any electronic store.
No problem! I am glad I could point you in the right direction so you can get the desktop working again.