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The error message refers to a memory failure but This can be an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Surface and hold the power button to off for 60 seconds.
Release, then connect the charger and try to turn on the unit.
Let me know the results please
Can you please return to your question here Anne?
I can call you if it is easier?
Can you please give me the phone number to call you on.