How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 40222
Experience:  Over 15 year experience resolving Microsoft Office Issues
32989067
Type Your Microsoft Question Here...
Richard is online now

My surface tablet has an error message. code 0xc000000e.

Customer Question

my surface tablet has an error message. code 0xc000000e. Know How were unable to help me. I only have a keyboard when the tablet is working, on screen
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

The error message refers to a memory failure but This can be an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Surface and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the unit.

Let me know the results please

Thank you

Expert:  Richard replied 1 year ago.

Can you please return to your question here Anne?

I can call you if it is easier?

Richard and other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
the message keeps recycling, exactly the same as before
Expert:  Richard replied 1 year ago.

Can you please give me the phone number to call you on.

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.

calling