Hi there and welcome
First, can you tell me please if you can sign into your account via my link below
Please let me know
Can you click on my link below
Choose Turn on
And once done, then try to add the account within outlook
Let me know the results please.
ok thanks, ***** ***** know the results please
How did you go with this James?
ok, and now added it in outlook?
Which port are you using?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
ok, use 587 with no SSL and tell me if it sends
On the outgoing server, make sure it is set to use the sign in credentials of the incoming server.
ok, now use 465 with SSL please