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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 37653
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I would like to talk to a member of your technical staff

Customer Question

I would like to talk to a member of your technical staff please.
I cannot get into my email it shows CANNOT LOAD XPCOM.
Can you help??????????
Margaret Thrower
01939 291 361
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.

Hi there Margaret and welcome

Can you please download Thunderbird from my link below and run the installation which will reinstall XPCOM

https://www.mozilla.org/en-US/thunderbird/

Once done, it will then open again.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please