Microsoft Office Questions? Ask a IT Expert for Support ASAP
Hi there Margaret and welcome
Can you please download Thunderbird from my link below and run the installation which will reinstall XPCOM
Once done, it will then open again.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please