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Lorenz Vauck
Lorenz Vauck, Computer Expert
Category: Microsoft
Satisfied Customers: 1170
Experience:  17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
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For no reason Outlook downloaded a duplication of number of

Customer Question

For no reason Outlook downloaded a duplication of number of my inbox e mails. I have gone through and manually deleted them. Now i cannot send or receive new e mails. I have one in Outbox and 2 as incoming but they are in limbo. Can you advise please. Thanks ***** and . k
Submitted: 11 months ago.
Category: Microsoft
Expert:  Lorenz Vauck replied 11 months ago.

Dear Mr Smith,

thank you very much for your question. My name is***** and I would be happy to help you with your problem. What I would recommend is to do a remote-assistance to look at the problem and fix it, as it sounds like a more complex one. Would you be interested in that? I would then log into your computer and you can lay back and relax while I fix the problem. If you are interested in that, then please accept my offer for the remote-assistance. Then we set up a date for it and I will tell you the instructions how to establish it of course.

If you are not interested and would like to text-chat about the problem rather, just let me know and I will open up your questions for other experts again.

Thank you very much and best regards,

Lorenz Vauck

Lorenz Vauck and other Microsoft Specialists are ready to help you
Customer: replied 11 months ago.
Will you now contact me with details of when you will want access to my Outlook?
Expert:  Lorenz Vauck replied 11 months ago.

Dear Mr. Smith,

thanks for accepting the offer. Let´s start the remote-assistance if you are ready too? Just download:

http://download.anydesk.com/AnyDesk.exe

Start the AnyDesk.exe and send me the 9-digits number that it shows you in the AnyDesk window. Then I can connect to your PC and you just have to click "Accept" on the incoming connection-request.

Please let me know if you need help with AnyDesk.

Thank you very much,

Lorenz Vauck

Customer: replied 11 months ago.
I tried to download any desk but my OS X system on my I mac does not support it. Does the mean we cancel my questions and no charges apply, or is there another route?
Customer: replied 11 months ago.
Dear Lorenz,Can you respond on my reply regarding Any Desk. I need to know urgently if you cannot assist.Many thanks *****
Expert:  Lorenz Vauck replied 11 months ago.

No worries please, there is also a Mac Version of AnyDesk. Please download it here:

http://download.anydesk.com/anydesk.dmg

Then extract it to your Programs-folder (like when you install any other Mac program) and launch it. It will show you the mentioned 9-digits number and that is the one you tell me here in the chat so that I can connect to you.

Thank you very much,

Lorenz Vauck

Customer: replied 11 months ago.
Dear Lorenz,I am no computer expert! I have downloaded Any desk. It shows an address of 'normansithsimc.ad' which I put in the Any Desk address bar at the top of the screen. I am then asked to give password, but i don't recall having set one up. Help!
Customer: replied 11 months ago.
PS I download it via my launch pad icon.
Expert:  Lorenz Vauck replied 11 months ago.

Dear Norman,

that´s all right, you are doing this great! Please let me know that exact address of that "normansithsimc.ad" in it´s fully correct spelling (something must be typed wrong in the way you´ve spelled it now), then I should be able to connect.

Customer: replied 11 months ago.
Dear LorenzMy error - should be [email protected]
Expert:  Lorenz Vauck replied 11 months ago.

OK great, that one is correct. However, it says that AnyDesk is currently not running on your Mac. Can you just start AnyDesk on it and leave it open in the foreground? Thanks so much.

Customer: replied 11 months ago.
I think I have done that
Expert:  Lorenz Vauck replied 11 months ago.

Dear Norman,

you´ve just closed AnyDesk when you tried to close Outlook, hence I´ve got disconnected from your Mac. Can you please restart AnyDesk and let me know when you´ve done so? Thanks:)

Expert:  Lorenz Vauck replied 11 months ago.

Ahh, I see you are back, good:) Can you just restart AnyDesk so that we can finalize the email problem?

Expert:  Lorenz Vauck replied 11 months ago.

Thanks again for the friendly session and your nice words, I am glad we could fix your problem. Should you ever need me again in the future, you can contact me directly via this link:

http://www.justanswer.de/profile.aspx?PF=78122054&SRD=true&rpt=21004

Thank you so much and have a nice evening,

Lorenz Vauck

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