How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Lorenz Vauck Your Own Question

Lorenz Vauck
Lorenz Vauck, Computer Expert
Category: Microsoft Office
Satisfied Customers: 930
Experience:  17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
78122054
Type Your Microsoft Office Question Here...
Lorenz Vauck is online now

For no reason Outlook downloaded a duplication of number of

Customer Question

For no reason Outlook downloaded a duplication of number of my inbox e mails. I have gone through and manually deleted them. Now i cannot send or receive new e mails. I have one in Outbox and 2 as incoming but they are in limbo. Can you advise please. Thanks ***** and . k
Submitted: 7 months ago.
Category: Microsoft Office
Expert:  Lorenz Vauck replied 7 months ago.

Dear Mr Smith,

thank you very much for your question. My name is***** and I would be happy to help you with your problem. What I would recommend is to do a remote-assistance to look at the problem and fix it, as it sounds like a more complex one. Would you be interested in that? I would then log into your computer and you can lay back and relax while I fix the problem. If you are interested in that, then please accept my offer for the remote-assistance. Then we set up a date for it and I will tell you the instructions how to establish it of course.

If you are not interested and would like to text-chat about the problem rather, just let me know and I will open up your questions for other experts again.

Thank you very much and best regards,

Lorenz Vauck

Lorenz Vauck, Computer Expert
Category: Microsoft Office
Satisfied Customers: 930
Experience: 17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
Lorenz Vauck and 4 other Microsoft Office Specialists are ready to help you
Customer: replied 7 months ago.
Will you now contact me with details of when you will want access to my Outlook?
Expert:  Lorenz Vauck replied 7 months ago.

Dear Mr. Smith,

thanks for accepting the offer. Let´s start the remote-assistance if you are ready too? Just download:

http://download.anydesk.com/AnyDesk.exe

Start the AnyDesk.exe and send me the 9-digits number that it shows you in the AnyDesk window. Then I can connect to your PC and you just have to click "Accept" on the incoming connection-request.

Please let me know if you need help with AnyDesk.

Thank you very much,

Lorenz Vauck

Customer: replied 7 months ago.
I tried to download any desk but my OS X system on my I mac does not support it. Does the mean we cancel my questions and no charges apply, or is there another route?
Customer: replied 7 months ago.
Dear Lorenz,Can you respond on my reply regarding Any Desk. I need to know urgently if you cannot assist.Many thanks *****
Expert:  Lorenz Vauck replied 7 months ago.

No worries please, there is also a Mac Version of AnyDesk. Please download it here:

http://download.anydesk.com/anydesk.dmg

Then extract it to your Programs-folder (like when you install any other Mac program) and launch it. It will show you the mentioned 9-digits number and that is the one you tell me here in the chat so that I can connect to you.

Thank you very much,

Lorenz Vauck

Customer: replied 7 months ago.
Dear Lorenz,I am no computer expert! I have downloaded Any desk. It shows an address of 'normansithsimc.ad' which I put in the Any Desk address bar at the top of the screen. I am then asked to give password, but i don't recall having set one up. Help!
Customer: replied 7 months ago.
PS I download it via my launch pad icon.
Expert:  Lorenz Vauck replied 7 months ago.

Dear Norman,

that´s all right, you are doing this great! Please let me know that exact address of that "normansithsimc.ad" in it´s fully correct spelling (something must be typed wrong in the way you´ve spelled it now), then I should be able to connect.

Customer: replied 7 months ago.
Dear LorenzMy error - should be [email protected]
Expert:  Lorenz Vauck replied 7 months ago.

OK great, that one is correct. However, it says that AnyDesk is currently not running on your Mac. Can you just start AnyDesk on it and leave it open in the foreground? Thanks so much.

Customer: replied 7 months ago.
I think I have done that
Expert:  Lorenz Vauck replied 7 months ago.

Dear Norman,

you´ve just closed AnyDesk when you tried to close Outlook, hence I´ve got disconnected from your Mac. Can you please restart AnyDesk and let me know when you´ve done so? Thanks:)

Expert:  Lorenz Vauck replied 7 months ago.

Ahh, I see you are back, good:) Can you just restart AnyDesk so that we can finalize the email problem?

Expert:  Lorenz Vauck replied 7 months ago.

Thanks again for the friendly session and your nice words, I am glad we could fix your problem. Should you ever need me again in the future, you can contact me directly via this link:

http://www.justanswer.de/profile.aspx?PF=78122054&SRD=true&rpt=21004

Thank you so much and have a nice evening,

Lorenz Vauck

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    241
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg KamilAnwar1's Avatar

    KamilAnwar1

    Office Specialist

    Satisfied Customers:

    120
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    111
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    110
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    56
    Bachelor's Degree in Information Technology, Microsoft Certified Professional
 
 
 

Related Microsoft Office Questions