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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 40340
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Outlook 2010 is trying to send a ghost e-mail which is

Customer Question

outlook 2010 is trying to send a ghost e-mail which is preventing me from sending any other emails
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.

Hi there and welcome Jason

When you click on the outbox, do you see any emails listed there?

Customer: replied 1 year ago.
no
Expert:  Richard replied 1 year ago.

Thanks

what exactly happens when you try to send an email? Whats the exact error and error code you receive?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Richard and other Microsoft Specialists are ready to help you
Expert:  Richard replied 1 year ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
HI Do you know what time you might be able to connect
Expert:  Richard replied 1 year ago.

I can connect as soon as you do the instructions Jason, and provide me the ID and password *****

Customer: replied 1 year ago.
id 94131579
Pass 3991
Expert:  Richard replied 1 year ago.

your missing a number in the ID you gave me, please recheck it

Customer: replied 1 year ago.
Customer: replied 1 year ago.
is that ok?
Expert:  Richard replied 1 year ago.

connecting