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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 40340
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Outlook 2010 is trying to send a ghost e-mail which is

Customer Question

outlook 2010 is trying to send a ghost e-mail which is preventing me from sending any other emails
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.

Hi there and welcome Jason

When you click on the outbox, do you see any emails listed there?

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.


what exactly happens when you try to send an email? Whats the exact error and error code you receive?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.



Richard and other Microsoft Specialists are ready to help you
Expert:  Richard replied 1 year ago.

Thank you

Can you go to

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
HI Do you know what time you might be able to connect
Expert:  Richard replied 1 year ago.

I can connect as soon as you do the instructions Jason, and provide me the ID and password *****

Customer: replied 1 year ago.
id 94131579
Pass 3991
Expert:  Richard replied 1 year ago.

your missing a number in the ID you gave me, please recheck it

Customer: replied 1 year ago.
Customer: replied 1 year ago.
is that ok?
Expert:  Richard replied 1 year ago.